telco operations manager

2 weeks ago

San Fernando, Central Luzon, Philippines FiberHome Phils., Inc. Full time ₱1,500,000 - ₱2,500,000 per year


• Provides operational and strategic direction to the diverse workforce for the installation and maintenance project, including the cable quality management, both copper and fiber services in the residential and business establishments.


• Assumes operations management from concept to implementation phase for communications initiatives; routine inspection and audit of service standards to maintain the highest quality of service


• Demonstrates strong leadership capabilities that drive team engagement, accountability and performance excellence to boost the performance and morale of the operations teams to meet the operations' KPI and all contractual obligations


• Assists in the development of the project's contingency/risk management plan but not limited to the Logistics Department


• Directly interfacing with both the internal and external clients in order to meet service requirements; coordinates close communication and cooperation with PLDT in relationship to the delivery of service to the customers


• Ability to plan work operations, implements operational policies and procedures, distributes the workload within the available workforce and manages business objectives through innovation, flexibility and creativity


• Oversees the work of all the areas of responsibility; ensures SOs and tickets dispatched for the day are completed within the required SLAs without sacrificing both quality and safety compliance


• Responsible for evaluating the performance of the Operation teams; recommends training and development to enhance the skills and competencies of the Operation staff


• Extends assistance to other departments to achieve the operational needs and objectives


• Works closely with the Project Manager drive the success and outcome of the project

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