Customer Service Expert

Req ID: 103928

Department: AR Customer Services Ops Business Owners

Division: Australia Retail

Location: Quezon City / Makati City

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Customer Service Expert in our Small Business Capability Centre, you are responsible for delivering exceptional customer service and tailoring solutions to our valued commercial banking customers in Australia. The role will be part of a multinational bank where you are empowered to identify and address our customers' current and future needs, while adhering to our banking compliance guidelines.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: MDC 100 Building, Eastwood, Quezon City

Work Hours: Mondays to Fridays, Dayshif

What will your day look like?

As a Customer Service Expert, you will:

Be the first point of phone contact to provide timely service and maintenance for customers across different commercial banking product types (Loans, Overdraft, Deposits, Term Deposits, Offsets, Credit Cards and digital). You may also be required to complete administration tasks to assist our customers and frontline bankers.

Work with your team to establish best practice and how we can continuously improve satisfaction for our customers.

Collaborate with stakeholders to resolve a customer problem, either sharing skills or learn from them.

Engage in collaborative conversations with your leader; discuss performance and self-development opportunities.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Well-developed verbal and written communication skills and ability to empathise with others.

Stakeholder management skills. Ability to build rapport with internal and external contacts to collaborate effectively.

Foundational skills in servicing customers, including the ability to identify customer needs and articulate the desired solution.

Critical thinking and ability to multi-task and work under pressure, navigate multiple systems and processes seamlessly during customer interactions.

Problem-solving and documentation skills, curious mindset to explore new approaches that optimize team performance and improve customer service.

An unwavering motivation to grow and develop a fulfilling career within the Banking Industry

Familiarity with banking products and systems, and previous customer service experience is desired. No formal qualifications

Proven experience in a Financial/Banking Institution or a Financial Account

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture make us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number

Job Posting End Date

14/10/2025 , 11.59pm, (Melbourne Australia)