Wordpress Live Support Specialist

Who we are.

At Bluehost, we're not just building websites—we're shaping the future of the web through content, commerce, and the power of AI. From intelligent automation to generative content and personalization at scale, we believe AI will define the next era of customer experience and business growth.

As a trusted leader in web hosting and WordPress, our mission is to help customers of all sizes build a digital presence that drives results. Backed by private equity and powered by innovation, we are building the go-to platform for creators, entrepreneurs, and businesses to thrive online. With a global portfolio of brands and millions of users worldwide, we're entering a bold new phase of transformation—driven by people, technology, and ambition. 

What you'll do & how you'll make your mark. 

Launch your tech career and empower small businesses to thrive online. We have an exciting opportunity for individuals ready to jumpstart their careers in technology As a WordPress Live Support Specialist, you'll play a key role in helping entrepreneurs and small business owners grow by providing expert guidance and hands-on support for building, customizing, and managing their WordPress websites. You'll serve as a trusted advisor, offering personalized consultations on everything from plugin and theme setup to design improvements, performance optimization, and marketing strategy. 

With live inbound calls as your primary point of contact, you'll combine technical problem-solving, creativity, and exceptional customer service to deliver a world-class experience. Through our comprehensive training and continuous development programs, you'll evolve into a true WordPress expert—making a real impact, one website at a time. 

• Be the frontline of WP Live's support team, handling inbound calls and delivering exceptional WordPress assistance to ensure high customer satisfaction. 

• Guide customers in mastering WordPress—installing and configuring plugins and themes, making design adjustments, and improving overall site functionality. 

• Consult with customers about their goals and challenges, providing tailored recommendations and creative solutions to enhance their site's design, performance, and marketing effectiveness. 

• Empower small businesses to succeed online, helping customers gain the knowledge and confidence to manage their own websites with ease. 

At WP Live, you won't just answer questions—you'll empower entrepreneurs, fuel digital creativity, and help small businesses succeed online. Every conversation is an opportunity to make a real impact by guiding customers through their WordPress journey with confidence. Join a team that values learning, collaboration, and growth. You'll gain hands-on experience with cutting-edge web tools, strengthen your technical skills, and become a trusted expert in the WordPress community. If you're ready to build your career while making a difference, apply today and become a WordPress Live Support Specialist with WP Live—where passion meets purpose. 

Who you are & what you'll need to succeed. 

• Customer Focused: You have 1–2 years of customer service experience and a genuine passion for helping others. 

• Tech Enthusiast: You're excited about learning WordPress and other web-related tools and technologies. 

• Strong Communicator: You bring excellent communication and problem-solving skills, with the ability to explain technical concepts in a way anyone can understand. 

• People Oriented: You're comfortable engaging with a variety of customers—from small business owners to experienced developers—and can adapt your approach to meet their needs. 

• Web-Savvy (a plus): Experience with WordPress, website design, social media, hosting, or small business environments using WordPess is a strong advantage. 

• Bonus Points: You've worked with website hosting platforms, WordPress, plugins and themes, or page builders like Elementor, Divi, or WP Bakery. 

Why you'll love us.

• Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.

• We celebrate one another's differences.  We're proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees.  We have 20 + affinity groups where you can network and connect with Newfolders globally.

• We care about you. We are a family, and we care about you and your family's physical and mental health by providing competitive HMO benefits – 200k MBL with two free dependents upon regularization We also give out Punctuality Bonus, Generous Vacation policy, and much more

• Where can we take you? Where can we take you? We're fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with Bluehost #OTOD

This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.