WordPress Customer Support
4 days ago
COMPANY PROFILE: Creative Company who is one of the leading European provider of online presence solutions, cloud hosting, and digital marketing services, empowering businesses to establish and grow their digital footprint.
Position: WordPress Customer Support
Company Industry: Creative / Digital Design Industry
Work Location: Cebu IT Park, Cebu City
Work Schedule: Monday to Friday
Salary: Php 22,000 - Php 28,000 gross
Work Set Up: Hybrid
JOB REQUIREMENTS:
Experience in Customer Support or Technical Support (WordPress background is a big plus)
Strong communication skills (verbal & written)
Professional, patient, and composed under pressure
Knowledge of WordPress basics, plugins, and troubleshooting
Familiarity with PHP, MySQL, HTML, CSS, or JavaScript
JOB RESPONSIBILITIES:
Assisting customers with WordPress installation, plugins, and troubleshooting
Explaining technical issues in simple, user-friendly terms
Using ticketing/helpdesk systems to manage support requests
Guiding users step-by-step to resolve issues
Collaborating with the team to deliver excellent customer experiences
RECRUITMENT PROCESS: Online and Onsite
Job Types: Full-time, Permanent
Pay: Php22, Php28,000.00 per month
Benefits:
- Additional leave
- Company Christmas gift
- Company events
- Opportunities for promotion
- Promotion to permanent employee
Work Location: In person
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