Operations Supervisor

5 days ago

Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Responsibilities:

  • Facilitate the development of team lead performance by conducting individual coaching sessions using the team lead scorecard, on a bi-weekly basis or more frequently, as needed, using EPX COACHing Model.
  • Ensure that team leads follow TIER by observing team huddles and providing feedback using TIER.
  • Facilitate daily/weekly performance check-ups and reviewing TL reports (e.g. attendance tags, floor sweep report, daily schedule compliance, forecast report, etc.) to support team leads in their daily tasks, responsibilities and providing real-time support to the team.
  • Effectively create team lead schedules, rosters and floor seat plans on a regular basis, and review, validate and approve requests within authorization limits (e.g. leave requests, credit requests, and endorsement of team leads' tasks to other team leads) to support the real-time needs of the team.
  • Effectively manage site/LOB real-time performance by reviewing and consolidating real-time reports (e.g. staffing, attendance, adherence, absenteeism, attrition, forecasted attrition, AHT, transfer rate, hold time, ACW, interval report, call-in report, system issues, OTP, coaching opportunities, etc.), communicating recommendations to the Operations Manager, and collaborating with TLs and other departments to implement action plans and projects to meet client requirements.
  • Effectively manage site attrition by performing agent intervention sessions, FGDs and collaborating with TLs and other departments to implement action plans and projects and ensure teammate engagement.
  • Facilitate the career development of TLs by conducting individual career development discussions on an as needed basis.
  • Uphold client policies to ensure that the client's business and its customers are protected.
  • Effectively manage situations that require use of judgement to identify, communicate and resolve issues including closing team and teammate feedback, and taking 2nd level and executive escalations, whenever applicable.
  • Report and collaborate with the other departments and the client, to address system issues.
  • Build a strong working relationship with team leads and other departments.
  • Build a strong team by interviewing officer candidates, facilitating FGDs, motivating team to prevent attrition, realigning roster (quarterly), and maintaining an effective working relationship with officers and other departments.
  • Ensure accuracy of teammate attendance bonus and incentives, team lead attendance bonus, cluster performance bonus, timekeeping, officer bonuses and validate teammate bonus disputes.
  • Effectively mentor officers to support promotions to the next level
  • Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
  • Perform ad hoc tasks to support departmental needs and functions.

Requirements:

  • Candidate must possess a bachelor's degree in business-related field or at least 2 years of working experience as a supervisor in a call center/BPO industry specializing inservice desk, team management and performance
  • Has a background in client and performance management
  • Strong leadership skills and ability to perform a wide range of duties
  • Excellent verbal and written communication skills
  • Strong organizational, presentation, interpersonal and consultative skills
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)

  • operations supervisor

    5 days ago

    Pasay, National Capital Region, Philippines MARKET PLACE CHRISTIAN COOPERATIVE Full time ₱250,000 - ₱300,000 per year

    The Operations Supervisor oversees daily manpower operations within a hotel, ensuring efficient deployment and performance of outsourced staff such as housekeeping, cleaning, public area attendants, porters, and other support roles. The supervisor acts as the liaison between the hotel management and the manpower agency, ensuring service quality, staffing...

  • Operations Supervisor

    7 days ago

    Pasay, National Capital Region, Philippines HMD Hermada HR Solutions Corporation Full time ₱360,000 - ₱420,000 per year

    Operations SupervisorLocation: Pasay CityIndustry: LogisticsEmployment Type: Full-timeAbout the RoleWe are looking for a Operations Supervisor to join our client's team in Pasay. This role is ideal for someone who is responsible for overseeing daily operations, ensuring efficiency, productivity, and compliance with company policies and industry standards....

  • Operations Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines Manhattan Residences, Inc. Full time ₱900,000 - ₱1,200,000 per year

    JUMPSTART YOUR CAREER WITH USBrace yourselves as we ignite your passion for serving in one of the most successful hotels in the country. We are in need of a HOTEL SUPERVISOR in HOTEL SOGO Rotonda and Roxas Blvd BRANCH.Job Description:To supervise the effective and efficient delivery of hotel products and services in accordance with guest expectations and...

  • Operations Supervisor

    5 days ago

    Pasay, National Capital Region, Philippines AThousandConcepts, Inc. Full time ₱264,000 per year

    Job description:The Operations Supervisor will assist the Operations Manager to overseeing day-to-day operations/museum activities, managing a team, and ensuring efficient and smooth workflow.Qualifications:Must be a bachelor's degree in any Business courses.At least 3 or more years strong experience as Supervisory in Recreational/Entertainment/Leisure...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Account: Logistics/TrackingWork Setup: Onsite (MOA)Shift: Night ShiftRequirements:1 year experience as Team Lead/Operations SupervisorWith Voice account experiencePreferably from TELCO account Can start ASAPResponsibilities:Overseeing the daily activities and performance of a team of customer service representativesMonitoring call volumes, handling times,...

  • Supervisor - Operations

    1 week ago

    Pasay, National Capital Region, Philippines Rahi Systems Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least...

  • Operations Supervisor

    5 days ago

    Pasay, National Capital Region, Philippines Teleperformance Full time ₱900,000 - ₱1,200,000 per year

    About the role As an Operations Supervisor for the Healthcare account at Teleperformance, you will be responsible for overseeing and supporting a team of professionals who provide customer service and administrative support to healthcare clients. This is a full-time in-office role based in Pasay City, Metro Manila.What you'll be doingSupervise and manage a...

  • Security Operations Supervisor

    5 days ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱500,000 - ₱1,000,000 per year

    DepartmentSecurityEmployee TypeProbationaryCebu Pacific's commitment to ensuring every Juan's safety will always be a top priority—a shared value of integrity and excellence in everything we do. Our Safety, Quality, and Security department uphold the highest standards of safety, compliance, and operational excellence within the organization. To be in our...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Facilitate the development of team lead performance by conducting individual coaching sessions using the team lead scorecard, on a bi-weekly basis or more frequently, as needed, using EPX COACHing Model.Ensure that team leads follow TIER by observing team huddles and providing feedback using TIER.Facilitate daily/weekly performance check-ups...

  • Supervisor

    5 days ago

    Pasay, National Capital Region, Philippines Suzhou Dimsum Full time ₱210,000 - ₱250,000 per year

    Job Title: Restaurant SupervisorAbout the Role:We are seeking a dedicated and experienced Restaurant Supervisor to join our team. In this role, you will oversee daily front-of-house operations, ensure top-quality customer service, and support staff to create a welcoming and efficient dining experience.Key Responsibilities:Supervise and support front-of-house...