Operations Supervisor

3 days ago

Pasay, National Capital Region, Philippines ePERFORMAX Contact Centers Corporation Full time ₱1,200,000 - ₱2,400,000 per year

Responsibilities:

  • Facilitate the development of team lead performance by conducting individual coaching sessions using the team lead scorecard, on a bi-weekly basis or more frequently, as needed, using EPX COACHing Model.
  • Ensure that team leads follow TIER by observing team huddles and providing feedback using TIER.
  • Facilitate daily/weekly performance check-ups and reviewing TL reports (e.g. attendance tags, floor sweep report, daily schedule compliance, forecast report, etc.) to support team leads in their daily tasks, responsibilities and providing real-time support to the team.
  • Effectively create team lead schedules, rosters and floor seat plans on a regular basis, and review, validate and approve requests within authorization limits (e.g. leave requests, credit requests, and endorsement of team leads' tasks to other team leads) to support the real-time needs of the team.
  • Effectively manage site/LOB real-time performance by reviewing and consolidating real-time reports (e.g. staffing, attendance, adherence, absenteeism, attrition, forecasted attrition, AHT, transfer rate, hold time, ACW, interval report, call-in report, system issues, OTP, coaching opportunities, etc.), communicating recommendations to the Operations Manager, and collaborating with TLs and other departments to implement action plans and projects to meet client requirements.
  • Effectively manage site attrition by performing agent intervention sessions, FGDs and collaborating with TLs and other departments to implement action plans and projects and ensure teammate engagement.
  • Facilitate the career development of TLs by conducting individual career development discussions on an as needed basis.
  • Uphold client policies to ensure that the client's business and its customers are protected.
  • Effectively manage situations that require use of judgement to identify, communicate and resolve issues including closing team and teammate feedback, and taking 2nd level and executive escalations, whenever applicable.
  • Report and collaborate with the other departments and the client, to address system issues.
  • Build a strong working relationship with team leads and other departments.
  • Build a strong team by interviewing officer candidates, facilitating FGDs, motivating team to prevent attrition, realigning roster (quarterly), and maintaining an effective working relationship with officers and other departments.
  • Ensure accuracy of teammate attendance bonus and incentives, team lead attendance bonus, cluster performance bonus, timekeeping, officer bonuses and validate teammate bonus disputes.
  • Effectively mentor officers to support promotions to the next level
  • Uphold company mission, policies and procedures and serve as role model to team members by modeling the company's values of honesty, trustworthiness, truthfulness, and respect in all actions.
  • Perform ad hoc tasks to support departmental needs and functions.

Requirements:

  • Candidate must possess a bachelor's degree in business-related field or at least 2 years of working experience as a supervisor in a call center/BPO industry specializing inservice desk, team management and performance
  • Has a background in client and performance management
  • Strong leadership skills and ability to perform a wide range of duties
  • Excellent verbal and written communication skills
  • Strong organizational, presentation, interpersonal and consultative skills
  • Proficient in creating reports and in using MS Office
  • Must be willing to work flexible schedules (including weekends and holidays)

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Verasie Research and Management Consultancy Full time ₱30,000 - ₱60,000 per year

    Now Hiring: Operations Supervisor (Rigging)Department: OperationsLocation: PasayEmployment Type: Full-timeAbout the RoleWe are looking for a detail-oriented and proactive Operations Supervisor who is responsible for supervising and coordinating activities and functions of the moving deparment.If you have strong organizational skills, can handle multiple...

  • Operations Supervisor

    7 days ago

    Pasay, National Capital Region, Philippines HMD Hermada HR Solutions Corporation Full time ₱360,000 - ₱420,000 per year

    Operations SupervisorLocation: Pasay CityIndustry: LogisticsEmployment Type: Full-timeAbout the RoleWe are looking for a Operations Supervisor to join our client's team in Pasay. This role is ideal for someone who is responsible for overseeing daily operations, ensuring efficiency, productivity, and compliance with company policies and industry standards....

  • Supervisor - Operations

    1 week ago

    Pasay, National Capital Region, Philippines Rahi Systems Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as housekeeping of the warehouse. You will report directly to a Manager or Senior Manager Operations. You will train, coach and council associates, and can have at least...

  • Security Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Cebu Pacific Air Full time ₱500,000 - ₱1,000,000 per year

    DepartmentSecurityEmployee TypeProbationaryCebu Pacific's commitment to ensuring every Juan's safety will always be a top priority—a shared value of integrity and excellence in everything we do. Our Safety, Quality, and Security department uphold the highest standards of safety, compliance, and operational excellence within the organization. To be in our...

  • Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines EPX: EPERFORMAX CONTACT CENTERS Full time ₱900,000 - ₱1,200,000 per year

    Responsibilities:Facilitate the development of team lead performance by conducting individual coaching sessions using the team lead scorecard, on a bi-weekly basis or more frequently, as needed, using EPX COACHing Model.Ensure that team leads follow TIER by observing team huddles and providing feedback using TIER.Facilitate daily/weekly performance check-ups...

  • Maritime Crewing Operations Supervisor

    3 days ago

    Pasay, National Capital Region, Philippines Sta. Rita Maritime Services Inc. Full time ₱420,000 - ₱720,000 per year

    Sta. Rita Maritime Services Inc. is looking for an experienced Crewing Operations Supervisor to oversee the end-to-end management of our seafarer recruitment, deployment, and crew documentation processes. This key role ensures compliance with maritime regulations and supports our mission to provide safe, efficient, and well-managed crew operations for all...

  • Logistics Supervisor

    7 days ago

    Pasay, National Capital Region, Philippines Wesco Anixter Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionAt Wesco Anixter, we believe life should run smoothly. As an international provider of business-to-business distribution, logistics services, and supply chain solutions, we create a world that you can depend on. Harnessing 100 years of ingenuity and expertise, we increase profitability, improve productivity, and mitigate risk for...

  • Mall Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines DoubleDragon Properties Corp. Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Bachelor's/College Degree in Business Administration, Management, Business Studies or equivalent.Knowledgeable in MS Office and other relevant software/applicationsWith good leadership skills and personnel administrative management skills.Has background on training and development Customer-service orientedHas the ability to work with flexible...

  • Area Sales Supervisor

    1 week ago

    Pasay, National Capital Region, Philippines ADASTRIA Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Area Sales SupervisorWork Location: Pasay & ManilaPosition Overview:The Area Sales Supervisor is responsible for overseeing the day-to-day operations of assigned store in Pasay and Head Office in Manila. The role ensures sales targets are achieved, visual merchandising standards are maintained, and store operations are efficiently managed....

  • Restaurant Supervisor

    2 weeks ago

    Pasay, National Capital Region, Philippines Kazuwa Japanese Cuisine Inc. Full time ₱240,000 - ₱300,000 per year

    Will be in charge of store operationsEnsure all store team members are presentable and ready for day-to-day operationsProper delegation of work responsibilitiesEnsure proper maintenance of all store equipmentAchieves Store Sales targets, Sales Growth targets and Profitability.Leads the team to create sales building strategies, operational effectiveness and...