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Front Office Supervisor

2 weeks ago

Cebu City, Central Visayas, Philippines Filinvest Group Full time


Filinvest Hotel: CRIMSON RESORT & SPA MACTAN

In accordance with the policies, procedure and standards of Chroma Hospitality, Inc. and Crimson Resort & Spa, Mactan, and under the direct supervision of the Front Office Manager, the Front Office Supervisor is responsible for guest registration, guest check - out, cashiering and foreign exchange. The position is also responsible for facilitating or providing assistance in case of guest queries / requests (especially with Chinese/ Mandarin guests).

Front Desk Operations

  • Checks supplies to ensure that stock is sufficient for the expected
    business within the covered shift and / or for the day.
  • Prior to arrivals, prepares all needed documents (registration forms,
    vingcards, welcome folders, etc.) to facilitate check- in.
    desk.
  • Acknowledges and welcome guests as soon as guest approaches the
    Checks records for the following:
    - Guest Reservation
    - Guest History
    - Specialized instructions
  • Assists guests in completing registration form, reviewing entries to
    ensure important details are included. Responsible for following up on
    incomplete details.
  • Directs guests to appropriate lifts and coordinates with Concierge
    staff to bring guests to the room.
  • Coordinates with the employee assigned as group coordinator
    matters relating to group arrivals and handling.
  • Checks for and coordinates requirements like check - in venue, individual /
    group welcome drinks, conference kits, rooming list, amenities, and signage.
  • Blocks rooms: checking room requests like connecting, adjoining, room
    upgrades and early check - in.
  • Prints traces for the group and takes / coordinates action on the matter.
  • Creates / reviews guest folio and accurately encodes the needed guest
    information, e.g., complete name, address, race, origin, mode of payment,
    date of birth, arrival / departure details, reservation source, etc
  • Reviews created folios, and ensures only one profile had been made per guest
    (merges duplicate profiles, carefully reviewing all details to ensure profile
    belongs to only one guest).
  • Checks and ensures the accuracy of all financial transactions handled and /
    or endorsed to the Front Desk.
  • Maintains cashier's float accurately, adhering to specified procedures at
    times.
  • Follows up on vouchers from Travel Agencies and letters of authorization
    from companies.

QUALIFICATIONS

  • Bachelors degree in Hospitality Management, Tourism, or related field is an advantage.
  • Minimum of 2 years of experience in Front Office operations, with at least 1 year in a supervisory role.
  • Strong leadership, communication, and interpersonal skills.
  • Proficient in property management systems (PMS) and MS Office applications.
  • Ability to handle guest concerns with professionalism and provide excellent customer service.
  • Flexible to work in shifts, weekends, and holidays as required.
  • Willingness to work in Mactan, Cebu.