Customer Relations Officer

1 week ago

Carmona, Calabarzon, Philippines The Shaw Motor Plaza Corp. – Shaw Boulevard, Mandaluyong City Full time ₱400,000 - ₱600,000 per year

Duties and Responsibilities:

  • Promotes Company through effective customer relations and goodwill activities.
  • Ensures that new vehicle sales customers are contacted a week after delivery of the unit to ensure customer's satisfaction on overall dealership experience.
  • Contacts service customers for after-service customer follow-up to ensure customer's satisfaction on the services performed, three days after the unit released from the dealer.
  • Attends to customer inquiries and concerns and act immediately and effectively to resolve the same.
  • Assist the operating departments on issues requiring assistance and follow-up from/to the manufacturers.
  • Performs internal audit on operating departments to ensure adherence to standards set forth by the manufacturers.
  • Submits internal and external reportorial requirements on or before the set deadline.
  • Assist the Service Department in promoting and implementing service appointment system
  • Assist/facilities in training conducted by the department
  • Maintains an accurate and efficient file of customer data
  • Performs other duties that may be assigned as need arises.

Job Requirements:

  • Bachelor's Degree (Required)
  • With knowledge/familiarity with automotive dealership and customer relations
  • Computer literate
  • Organized and have attention to detail
  • Excellent communication and interpersonal skills
  • Willing to work from Monday to Saturday
  • Can start immediately

Job Types: Full-time, Permanent

Benefits:

  • Company events
  • Employee discount
  • Free parking
  • Opportunities for promotion
  • Paid training
  • Promotion to permanent employee

Ability to commute/relocate:

  • Carmona: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

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