Services Coordinator

Join to apply for the Services Coordinator role at Schneider Electric

Join to apply for the Services Coordinator role at Schneider Electric

• Review Customer's Purchase Order and validate the following information:
  • Installed Products are eligible for services and correct
  • Bill to Accounts and Installed at accounts are correct and active and payment condition (monthly, quarterly)
  • PO validation process is followed. (Pricing on Customer's Purchase Order match Customer's Pricelist or Service Quote, QLK approved with right approvers, PO booking checklist is completed, credit and risk review)
• Book and set billing plan
  • Enter and book Service Orders and Service Contracts in ERP system (SAP, Oracle or alternative country ERP)
  • Enter and book Managed Services, Secure Power as-a-Service and Digital Contracts (EcoStruxure Asset Advisor) contracts
  • Enter and book Recurring contracts and EcoStruxure Service Plans for Power Services
  • Ensure all contract information are transferred to BFS
  • Ensure the right gross margin is captured in ERP as per QLK
  • Set appropriate billing plan in the ERP to ensure proper invoice generation
  • In case of request for cancellation: inform Service Execution team and Terminate Service Orders and Contracts
  • Issue a credit request if needed
  • Set up the run book and other associated documents to help execute a Secure Power-as-a-Service
• Post Booking Executions
  • Apply Service Entitlements and PM Plans to the proper Service Contracts
  • Create Service Work Orders associated to Service Orders with a good understanding of Scope of Work
  • Provide booking confirmation to the customer (flow business) or SE project Engineers (complex contracts/modernization)
  • Manages contract coming into force (means of payment, bonds, insurances...)
  • Support the Customer Success Manager for administrative activities
  • For flow business:
    • Requisition of services procurement (3 rd party subcontractors)
    • Notify appropriate parties (customers / SE stakeholders) of product shipping, site intervention dates, and any risks (safety or other )
  • Manage order and coordinating with the planner, spare parts team, shipping team, sales, courier, and customers to ensure service is performed on time and no products are damaged.
  • Assist project execution team on contract administration obligations for delay notices pricing and claims management, subcontract administration, record keeping,
  • Cancel New/Unscheduled Work orders if Service Orders or Contracts are cancelled
  • Continue to manage the backlog and provide funnel transparency to a Service organization
  • Manages invoicing and payment in close collaboration (credit management, tax department...)
  • Management of customer-specific requests for invoicing and liaise with relevant teams for execution
  • Review Customer's Purchase Order and validate the following information
  • Coordination of customer reports

The ideal candidate will have the following skills and experience:

• Excellent customer service skills with the ability to resolve customer issues and be the main point of contact
• Demonstrated experience in a Service Planning/Coordination role along with ability to pick up technical information quickly
• Excellent planning, organizational, reporting skills
• Excellent verbal and written communication and ability to work as part of a team
• Excellent computer skills with experience in the use of the Microsoft suite, CRM and ERP
• Employs a customer-centric approach
• Knowledge of the IT industry, Data centers, electrical distribution and/or cooling systems would be an advantage
• Willing to work on midshift. Weekday off schedule.

• Global family leave
• Comprehensive medical coverage for employee and dependents
• Worldwide Employee Stock Ownership
• Flexible work arrangement
• On-site gym

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

Let us learn about you Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

• Entry level

• Full-time

• Project Management and Customer Service
• Industries
• Automation Machinery Manufacturing

Note: This refined description removes non-relevant sections such as duplicated headings, sign-in prompts, and unrelated job suggestions while preserving the core responsibilities and qualifications. It maintains required EEO statements and essential company information.