Service Crew

2 weeks ago

Quezon City, National Capital Region, Philippines CloudEats, Inc. Full time ₱15,000 - ₱30,000 per year

Main Scope:

The Service Crew is a versatile team member responsible for delivering excellent customer service by handling both front-of-house (e.g., cashiering, order fulfillment) and back-of-house (e.g., food preparation, kitchen support) tasks. This role ensures smooth kitchen operations, maintains cleanliness and sanitation standards, and supports sales through efficient order processing and product availability.

Key Responsibilities:

Front-of-House (Cashier & Dispatch Duties)

  • Process customer orders accurately using the POS system and issue Official Receipts.
  • Maintain item availability by updating inventory on Alfred and third-party platforms.
  • Handle receipt storage, record-keeping, and assist in basic administrative tasks.

Back-of-House (Line Cook Duties)

  • Prepare ingredients and cook menu items following recipe and quality standards.
  • Operate kitchen equipment safely and ensure all tools are properly maintained.
  • Monitor food quality, portioning, and presentation for consistency.
  • Maintain cleanliness and sanitation across all workstations per health guidelines.

Team & Operational Support

  • Coordinate with kitchen staff to ensure timely preparation and dispatch of orders.
  • Support team operations and uphold CQSMA standards (Cleanliness, Quality, Service, Maintenance, Atmosphere).

Key Performance Indicators (KPIs):

  • Accuracy and completeness of receipts for all transactions
  • Timeliness in issuing receipts and dispatching orders
  • Contribution to overall cooking and preparation time efficiency
  • Compliance with food safety and sanitation guidelines
  • Effective communication and teamwork

Minimum Qualifications:

  • High school graduate or equivalent
  • At least 1 year of experience in a fast-paced kitchen or food service environment
  • Familiarity with POS systems, kitchen tools, and food preparation
  • Willing to work in a shifting schedule, 6-day workweek
  • Able to stand for long periods and lift heavy items
  • Knowledgeable in food safety standards and hygiene practices
  • Strong attention to detail and ability to multitask under pressure

Job Type: Full-time

Work Location: In person

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