Senior Account Manager

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

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The Senior Account Manager is responsible for establishing, maintaining, and growing strong external client relationships. This responsibility includes maintaining stable client relationships, achieving growth on existing accounts and ensuring world-class work. YOU are expected to be the cross-functional (and pan-geographic) team leader and manage medium to large-scale accounts or multiple accounts, or independently manage brands within accounts.

What you'll do

• Translate the client's vision and needs into business requirements, coordinate with project teams on required deliverables, and manage client expectations.
• Establish day-to-day working relationships with Business Communication Leads and Marketers across 6 vertical markets to ensure that we can continue to grow our business and deliver.
• Identify opportunities and new interests that the client may not recognise to help drive revenue and benefit business needs as their digital advisor.
• Ensure work is delivered on budget and manage invoicing according to the contract terms.
• Be a role model for stewardship between the client and the agency by balancing the account's needs with avoiding unnecessary expenditures and negotiation required costs.
• Obtain key client information and transfer it accurately to project teams to ensure effective scoping of work.
• Anticipate, proactively address and advise management on potential client or revenue issues.

Who you are

• Min 3 years of relevant experience in a digital marketing communications capacity with local and international clients
• Proven experience in managing teams working cross-functionally within a fast-paced environment
• Strong understanding of technical audience and industry demand chains
• Digital creative agency experience is preferred, with strong BTB and BTC exposure, with a demonstrated track record of client relationship development and service

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we've adopted a hybrid approach, with teams in the office an average of four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.

WPP (VML) is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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