Mid-Level Tech Support Specialist

2 days ago

Manila, National Capital Region, Philippines Theoria Medical Full time ₱720,000 - ₱1,080,000 per year

Position Type: Full-Time

Compensation: P35,000 - P45,000 All In Monthly 

Job Location: Remote

Job Highlights:  

  1. Paid Time Off: Relax and recharge with paid vacation and sick leaves.
  2. Bonus Boost: Enjoy an extra bonus with our 13th month pay.
  3. Health Matters: Get comprehensive HMO coverage upon regularization.
  4. Weekends Free: Say goodbye to work on weekends and embrace personal time.
  5. Extra Earnings: Overtime opportunities available for additional income.
  6. Work-Ready: We provide the essential work device for seamless productivity.

Company Overview: 

Theoria Medical is a comprehensive medical group and technology company dedicated to serving patients across the care continuum with an emphasis on post-acute care and primary care. Theoria serves facilities across the United States with a multitude of services to improve the quality of care delivered, refine facility processes, and enhance critical relationships. We offer a broad scope of services including multispecialty physician services, telemedicine, remote patient monitoring, and more. We currently operate primary care clinics and provide medical services to skilled nursing facilities in numerous states across the nation. 

As a leading edge, innovative, and quality driven physician group, we continue to expand nationally.  In pursuit of this, we continue to seek talented individuals to join our amazing team and care for our population. We wish to extend a warm welcome to all candidates interested in making a difference in healthcare delivery by joining the Theoria team.

Theoria Medical is looking for a detail-oriented, experienced Technical Support Specialist to join our Technology Support team. The ideal candidate will provide high-quality technical assistance to our staff and clients, ensuring smooth usage of our internal and client-facing software tools.

Shift Structure: 

  • Various 8 hour shifts 24/7 operations
  • Remote 

Responsibilities:

  • Answering technical support inquiries regarding Slack, Salesforce, , G-Suit products such as G-Mail, VPN, TeamViewer and the like
  • Training staff and clients on various Theoria technical Products usage and software
  • Other responsibilities as assigned by senior leadership

Requirements and Qualifications:

  • Must hold a Bachelor in Science in Computer Science, Information Technology or a related field (certified)
  • At least 3 years of experience working with Zendesk or comparable customer support ticketing software.
  • Must be extremely detail-oriented and organized
  • Must be a self-starter
  • Must be fluent in English both writing and comprehension
  • Knowledgeable in Microsoft Windows and Apple operating system
  • Strong experience working in a fast-paced and changing environment, and strong communication skills to collaborate with the team and drive high adoption of systems and processes.
  • Must be amenable to work on a night shift schedule and holidays

Compensation and Benefits:

  • 2 rest days per week
  • 13th Month Pay
  • HMO coverage

Schedule:

  • Holidays
  • Monday to Friday
  • Shift system
  • Weekends

Employee must be able to perform the essential functions of this position satisfactorily, with or without a reasonable accommodation.  Employer retains the right to change or assign other duties to this position.

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