Network Operations Engineer

Network Operations Engineer

As part of our continued expansion, we are on the lookout for Network Operations Engineers

(IC2-G4)

to join our growing network team

based in Manila, Philippines. The successful individual will join the global team currently spread across Europe, Asia/Pacific & North America.

This position will have a primary focus of the management, support and day-to-day operation of the Continent8's (C8) Global IP/MPLS Backbone Infrastructure. The C8 global backbone network spans North America, South America, Europe and Asia, enabling all of our Cloud, Network and Security products and services.

The Role

As a Network Operations Engineer, you will be responsible for:

• The operation of the C8's highly available Global IP/MPLS Backbone built on Juniper MX Routers and EX switches

• The management of all IP Transit and Internet Peering routing

• The network connectivity and routing of customer traffic into C8's DDoS Platform

• The operations of C8's corporate networks including Cisco Nexus switches, A10 Load Balancers, Cisco and Juniper Legacy Firewalls

• The operation of managed customer network infrastructure including Cisco ASA Firewalls, Cisco, Juniper, Dell and HP switches

• The provisioning and termination of all customer networks services including IP Transit (IPT), MPLS L3VPNs, MPLS L2Circuits, Cloud Connect (CC) over MPLS L3VPNs/L2Circuits to 3rd Party Cloud Providers

• Managing planned and routine maintenance activities

• Making recommendations and providing technical guidance to solve business problems and improve network availability for customers.

• Providing the escalation point for Level1 NOC teams in the resolution of customer service incidents and outages

• Participating in various technology projects on both internal platforms and external customer platforms

• Providing guidance and work leadership to less-experienced operational & support staff

• Monitoring of network availability and performance in order to minimize downtime and optimize routing within each of our regions and to/from the internet

• Creating and maintaining documentation and wiki's

• Creating runbooks in order to improve simple, repetitive tasks and processes to increase velocity and quality of the delivery of customer services

• Working with our software teams in defining tools to improve automation and enable infrastructure, configuration and administration scaling at volume.

• Provide day-to-day support of the C8 Global Backbone between Asia 23:00 to 07:30 UTC, Europe 07:00 to 15:30 UTC, Americas 15:00 to 23:30 UTC. 5day work week (Monday to Sunday).

• Participate in an on-call schedule providing Network Level2 support out of hours cover

Knowledge, Skills, Qualifications & Experience Required

• 3-5 years' experience of working in a network support position, either operational or deployment and experience with Juniper network infrastructure

• Extensive knowledge of IP Networking protocols BGP, OSPF, MPLS, VRRP, etc and hands-on experience managing large international networks

• Experience of working on a large network with multiple internet peering points using BGP with multiple autonomous systems

• Experience and practical knowledge of network automation practices using Ansible playbook and Python programming is a bonus.

• Familiarity with Networking Monitoring and Management Tools (Cacti, MRTG, Prometheus, etc).

• Comfortable working with ambiguous or vaguely defined challenges in finding technical solutions

• Excellent organizational and communication skills

• Strong technical and problem-solving skills with the ability to work under pressure

• Industry recognized certifications such as CCNA/P, JNCIA/P, JNCIE, and DEV-NET are desired

Our Company

We're an independent, international business on a mission to discover and deliver innovative technologies to enhance our market-leading connectivity, data center, cloud and cybersecurity solutions.

Our USP is having a world-class global network and reputation to match. Our agility continues to be the key to our success in being a big player in the technology sector, supported by our bespoke, personalized and exceptional customer service. We constantly achieve ambitious goals by delivering cutting-edge solutions that give us, and our clients, a competitive lead. Right now, we have data centers and points of presence in more than 60 locations across the globe, with additional locations being added monthly.

Established over 20 years ago by visionary entrepreneurs with a passion for boutique customer service, these values continue to drive Continent 8 today. We have a solid foundation, a stellar back story, and an even brighter future.