Client Onboarding IT Specialist

2 weeks ago

Cebu City P, Philippines f303df8b-9500-4957-a946-f4559f106005 Full time ₱80,000 - ₱120,000 per year

The Role

This role is all about onboarding new clients and making sure our team members can work inside each client's systems — securely, smoothly, and without hiccups.

You'll learn each client's tech stack, request the right access, set up their virtual desktop or tools, install their required apps, test everything, and make sure new team members can log in and actually work on day one.

You're the bridge between client IT, our internal IT, Operations, and Training. When

everything works seamlessly, that's because of you

What You'll Do

  • Connect with new clients to gather login credentials, software lists, and access requirements.
  • Set up Azure Virtual Desktops, Microsoft 365 accounts, MFA, and any tools their team needs.
  • Install and configure client-specific software and confirm everything runs properly.
  • Test the full environment so new hires can log in and start work without delays.
  • Keep clients and internal teams updated on timelines, access status, and readiness.
  • Track onboarding tasks in Planner and keep everything organised and on schedule.
  • Provide basic helpdesk support to the wider tribe when needed.
  • Keep onboarding documentation clear, updated, and easy to follow
Requirements

What We're Looking For

  • 1–3 years' experience in IT support, helpdesk, or system admin.
  • Hands-on experience with Microsoft 365 and Azure AD.
  • Bonus if you've worked with AVD (training can be provided).
  • Confident communicating with clients and juggling multiple onboardings.
  • Organised, detail-obsessed, and good at following structured processes.
  • Comfortable supporting hybrid/remote environments.
  • A calm, customer-focused problem solver
Benefits

What You'll Get

  • A stable, office-based role in a growing international business.
  • A chance to work closely with international clients and modern cloud technologies.
  • Support from an experienced IT Manager and senior IT team.
  • Real opportunities to grow your skills in Azure, Microsoft 365, and onboarding best practice.
  • A friendly tribe culture that values collaboration, learning, and doing great work together

PERKS

  • HMO coverage for you and one dependent
  • A comprehensive benefits package, including paid leave
  • Dayshift
  • Access to best-in-class training and development
  • Tribe events, celebrations, on-site clubs and activities

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