Global Logistics Operations Coordinator

About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today

The Global Logistics Operations Analyst will primarily support Copeland Global Logistics strategic and operational initiatives. Key activities in this position include but not limited to data compilation & analytics, rate and contract management, as well as business process improvement. This individual must have or develop a deep understanding of Copeland Logistics programs, transportation system-Oracle Transportation Management System (OTM) and global logistics processes, as well as the end-to-end overview of the Copeland Supply Chain Programs, while possessing strong communication, analytical, and project management skills.

Principal Functional Responsibilities
Mode Team Support
Support the strategic mode team processes including the development of common processes for alignment with logistics and freight payment operations. Global Contract Administration and Management

Via Copelands' contract management tool, manage the Copeland contract templates as well as the approval workflow process.

Point of coordination for global spot bid processes and project cargo.

Maintain the standard operating procedures for spot bids and project cargo quotes.

Optimize the global rate inquiry process Support cost reductions/ transportation optimization projects and carriers' transitions. Assist in carrier training related to the various logistics tools.

Oversight of the global provider risk mitigation process and reporting.

Closely monitoring providers risk related to financial, legal and business requirements. (certifications, insurance etc.) Including taking the necessary actions to minimize Copeland's exposure to potential supply chain disruptions.

Communication and interactions Logistics Leaders for matters pertaining to mode management.

Logistics OperationsGlobal Central Point Of Coordination
Rate Loading (Air Cargo, Ocean, and Ground) into Copeland Transportation Management System (OTM)

Maintaining and loading global fuel surcharges

Global accessorial updates to include Peak Season Surcharges

Support the Operational Management of the Copeland Cross Dock Network. Maintain cross dock set up in Copeland Transportation Management System)

Develop and maintain Logistics Operations Standard Operations Procedures

Support training on Logistics operations tools as required.

Identify opportunities to automate operational processes.

Coordination and resolution of issues related to the logistics network and the escalation of any critical issues to management. Support SCO Operational and Audit Pay Teams in any rate or carrier related inquiries. Projects to onboard Copeland sites into SCO, improve spend under management.
Spend Visibility
Work with local operations, Freight Audit & Payment Manager and Mode Team members to ensure the CASS collaboration process and invoice approval is done in a timely manner.

Work with Carriers and Copeland's Freight Payment Providers to solve any invoice/ procedural issues.

Metrics and Reporting:
Reporting of key metrics, participation in supply chain and logistics strategic meetings including the development and presentation of materials to management.

Monitor Logistics Provider Metrics, engage carriers (with the Americas Ground Manager) to improve OTD/ OTC performance.

Monitor the operational performance of the Logistics Operations team.

Education
Minimum: bachelor's degree in business, transportation, supply chain or related field or equivalent experience.

Competencies
Action Orientated

You balance planning with action.

Financial Acumen

You study data to make course corrections.

You see the bigger picture.

You ground yourself in data and focus on key metrics.

Tech Savvy

You seek out experts and innovators to learn about the impact emerging technologies might have on your business.

Manages Complexity

You drill down to root causes to gather relevant information.

You consult diverse resources and ask more questions.

You use more problem-solving tools.

Decision Quality

You define issues and can map out a process.

You utilize analytical tools to help explore potential scenarios.

Cultivates Innovation

You treat mistakes as stepping-stones and reduce risk by testing consequences.

Experience / Skills

• Minimum 5 years' experience in transportation, logistics, or supply chain management.
• High Proficiency in Microsoft Excel, Power Point, and Word software
• Preferred 2 years of experience with data analytics (SQL, Python, VBA) to support workflow business process automation would be beneficial.
• Experience with Oracle Transportation Management is required.
• Familiarity with transportation and supply chain concepts and systems.
• Excellent interpersonal communication skills are essential. Including appropriate language skills to ensure proper communication with the global program management team (English) and local plant personnel.
• Demonstrate competency in working and excelling in a team environment including the ability to interact and facilitate change across all levels of management within and outside the organization.
• Strong project management skills including analytical and problem-solving capabilities.
• Ability to multi-task and work in multi-disciplinary teams
• Knowledge of regional or local providers is desirable.
• Understands basic concepts of supply chain and information systems.
• English and local language capabilities.

Our Commitment to Our People
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team

Our Commitment to Inclusion & Belonging
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employe resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.