Pasig Site

3 days ago

Ugong Metro Manila, Philippines 3 PLEX INTERNATIONAL INC Full time ₱250,000 - ₱500,000 per year

About the role

We are seeking an enthusiastic and customer-focused Customer Service Representative to join our dynamic team at 3 PLEX INTERNATIONAL INC' in our Pasig City, Metro Manila location. This full-time role will involve providing exceptional customer service to our valued clients through inbound and outbound calls.

What you'll be doing

  1. Handling inbound customer inquiries and requests in a timely and professional manner
  2. Providing accurate information and resolving customer issues efficiently
  3. Maintaining a positive and helpful attitude when interacting with customers
  4. Actively listening to customers to understand their needs and concerns
  5. Documenting customer interactions and maintaining accurate records
  6. Escalating complex issues to the appropriate team members as needed
  7. Contributing to the continuous improvement of customer service processes and procedures

What we're looking for

  1. Previous experience in a customer service or call centre environment
  2. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  3. Strong problem-solving and decision-making abilities
  4. Proficient in the use of computer systems and customer relationship management (CRM) software
  5. A genuine passion for delivering outstanding customer service
  6. Fluency in English and the ability to communicate effectively in other languages would be an advantage

What we offer

At 3 PLEX INTERNATIONAL INC', we are committed to providing a supportive and dynamic work environment that enables our employees to thrive. We offer competitive salaries, comprehensive benefits, and opportunities for professional development and career growth. Additionally, our company culture promotes work-life balance, with flexible scheduling options and wellness initiatives.

About us

3 PLEX INTERNATIONAL INC' is a leading provider of call centre and customer service solutions, serving a diverse range of industries. Our mission is to deliver exceptional customer experiences that exceed our clients' expectations. With a strong focus on innovation and continuous improvement, we are dedicated to being the trusted partner of choice for our customers.

If you are passionate about providing exceptional customer service and are looking to join a dynamic and growing organisation, we encourage you to apply for this exciting opportunity. Apply now to become part of our team

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