Admission Officer

2 days ago

Pasig, National Capital Region, Philippines Homeschool Global Learning Inc. Full time ₱250,000 - ₱500,000 per year

Primary Purpose of the Role:

The Admissions Officer is the central team member responsible for assisting with inquiries regarding homeschooling, programs, and services offered by Homeschool Global. He/She also serves as the main point person when it comes to enrollment processes of prospective and current homeschooling parents.

Responsible for assisting with inquiries regarding homeschooling as well as programs and services offered by Homeschool Global

  • Act as Frontline Support in assisting customers across all touchpoints (Hub, Hotline, email, SMS, face-to-face, chat) with their requests and concerns adhering to SLA and SOPs for response time and resolution.
  • Provide information about key services and personalized support and assistance to qualified leads
  • Track and manage leads using a CRM system, ensuring accurate and up-to-date records of all interactions in compliance with SOP guidelines.

Facilitate orientation

  • Facilitate consultations and orientations, virtually or face-to-face, to help parents understand prospective students' educational goals and needs.
  • Equip parents to select their program and finalize their enrollment.

Act as the main point of contact in enrollment processes

  • Review enrollment applications of students based on the standard admissions policy, SOPs, and SLAs.
  • Properly evaluate qualifications and document requirements of applying students based on the standard admissions/ school policy
  • Coordinate with other teams regarding relevant admission-related concerns such as academic evaluation/appraisal, TLC, program, and school policies, etc while adhering to SLA requirements for communication and resolution.

Provide customer support to existing families

  • Handle the ticketing system by acknowledging and updating details that must be communicated to the requestor (loyalty, advocate, scholarship, etc) within SLA timelines
  • Acknowledge customer complaints, provide initial resolution, and properly follow the escalation process if needed
  • Follow-up and assist parents in submitting enrollment requirements of enrolled students ensuring compliance with defined SOPs and SLAs.
  • Other tasks to support initiatives and priorities of the Admissions team

Job Type: Full-time

Benefits:

  • Employee discount
  • Flextime
  • Health insurance
  • Opportunities for promotion
  • Promotion to permanent employee
  • Work from home

Ability to commute/relocate:

  • Pasig: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Admissions: 1 year (Required)

Location:

  • Pasig (Required)

Willingness to travel:

  • 100% (Required)

Work Location: In person

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