Customer Support Representative

4 days ago

Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱900,000 - ₱1,200,000 per year
Peterson's is seeking a friendly, patient, and technically skilled Customer Support Representative to serve as the first point of contact for our valued customers. In this role, you will provide support across our diverse range of educational products, including Peterson's, Test Prep, Military skills courses (i.e. ASVAB), and RMC Learning Solutions which specialize in training materials for various certifications offered by Project Management Institute (PMI) such as PMP, CAPM, and more.

As a key member of our small, dedicated team, you will be a subject matter expert, a client advocate, and a champion for clear documentation. You'll be tasked with resolving customer challenges, ensuring a positive brand experience, and upholding our
commitment to quality service.

Key Responsibilities:

• Provide Timely Support: Respond to inbound calls, chats, and emails from customers, prioritizing urgent issues to ensure prompt resolution.

• Resolve Customer Issues: Address customer feedback and technical challenges, including browser troubleshooting and system navigation, with professionalism and empathy.

• Maintain Product Expertise: Stay up to date as a product expert on our ever-evolving suite of offerings.

• Escalate Concerns: Appropriately escalate complex issues to the necessary internal teams or clients.

• Document Accurately: Maintain detailed and organized records of all customer interactions and resolutions in our ticketing system.

Work Environment & Expectations:

While our call volume may fluctuate, all team members are expected to be available to answer calls and work on tickets for the entirety of their shift. Your primary responsibility is to be in an "available" status. We expect a high level of productivity, even during slow periods, by focusing on ticket management and other assigned tasks. In addition to your core responsibilities, you will be expected to meet key weekly performance metrics, including Call and Ticket QA, CSAT (Customer Satisfaction) scores, and other productivity benchmarks.

Skills & Competencies:

• Exceptional Communication: Strong written and verbal communication skills with the ability to maintain a calm and friendly tone, even when facing a challenging situation.

• Technical Aptitude: A solid understanding of basic technology and the willingness to take on complex technical issues.

• Problem-Solving: The ability to prioritize work, think independently, and manage time effectively to resolve customer issues efficiently.

• Self-Motivated: A strong desire to be a continuous learner and to maintain up-to-date knowledge of our products.

• Accountable & Reliable: A team player who is reliable, detail-oriented, and takes full ownership of assigned tasks.

Requirements
• 2 years of experience in a customer-facing role.

• Experience with a web-based chat tool and email platform (e.g., Gmail/Outlook, Slack).

• Experience with ticketing systems like Zendesk (preferred), Jira, or similar technologies.

Benefits


• Great Place to Work–Certified company


• Premium HMO coverage

• Holistic employee experience programs

• Work-from-home and hybrid work setup

• Rewards and performance incentives

• Monthly engagement activities

• Career advancement opportunities

• Paid referral program

  • Customer Service Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines SUNRISE SEARCH & SUPPORT INC Full time ₱900,000 - ₱1,200,000 per year

    About the role Looking for an exciting opportunity to build your career in customer service? SUNRISE SEARCH & SUPPORT INC' is currently seeking a full-time Customer Service Representative to join their team in Makati City Metro Manila. As a Customer Service Representative, you will be responsible for providing exceptional service to our valued customers...

  • Customer Support Representative

    5 days ago

    Makati City, National Capital Region, Philippines IT Managers, Inc. Full time ₱300,000 - ₱360,000 per year

    We are currently seeking aCustomer Support Representativeto join our growing team. The ideal candidate is service-oriented, has excellent communication skills, and thrives in a fast-paced environment. This role is an excellent opportunity to further develop your career in the customer service field.Qualifications:At least 2nd Year College Level (any...

  • Customer Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Talent Out Sourcing Channel Solutions Full time ₱104,000 - ₱130,878 per year

    Talent Out Sourcing Channel Solutions is hiring a Full time Customer Support Representative role in Makati, NCR. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, EveningTuesday: Morning, EveningWednesday: Morning, EveningThursday: Morning, EveningFriday: Morning, EveningSaturday: Morning, EveningSunday:...

  • Customer Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines TORCH Solutions Full time ₱900,000 - ₱1,200,000 per year

    As a Customer Support Representative (NON-VOICE Account), you will be responsible for providing exceptional customer service and support through non-voice communication channels such as email, chat, and social media. This is a full-time position based in Makati City Metro Manila.What you'll be doingRespond to customer inquiries and resolve issues in a timely...

  • Customer Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines Skytech Solutions Inc. Full time ₱360,000 - ₱420,000 per year

    Job DescriptionAs a Customer Support Staff / Representative at Ideku, you will be the first point of contact for our customers. You will handle inquiries, resolve issues, and provide an excellent customer experience. You will work closely with the customer support team and other departments to ensure smooth resolution of cases and continuous improvement of...

  • Customer Support Representative

    6 days ago

    Makati City, National Capital Region, Philippines OpenText Full time ₱250,000 - ₱500,000 per year

    OPENTEXTOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Customer Support Representative

    2 weeks ago

    Makati City, National Capital Region, Philippines SuperStaff Full time ₱900,000 - ₱1,200,000 per year

    Job Summary: Assists in determining lines of credit for customers; performing collection calls on past due merchandise/institutional accounts; collaborating cooperatively with customers and the client's personnel to secure payment. Must be able to manage collections on all types of accounts (merchandise/equipment/institutional) with a concentration in all...

  • Customer Support Representative

    6 days ago

    Makati City, National Capital Region, Philippines Booth Full time ₱30,000 - ₱60,000 per year

    Peterson's is seeking a friendly, patient, and technically skilled Customer Support Representative to serve as the first point of contact for our valued customers. In this role, you will provide support across our diverse range of educational products, including Peterson's, Test Prep, Military skills courses (i.e. ASVAB), and RMC Learning Solutions which...

  • Customer Support Representative

    1 week ago

    Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱300,000 - ₱600,000 per year

    Peterson's is seeking a friendly, patient, and technically skilled Customer Support Representative to serve as the first point of contact for our valued customers. In this role, you will provide support across our diverse range of educational products, including Peterson's, Test Prep, Military skills courses (i.e. ASVAB), and RMC Learning Solutions which...

  • Customer Support Representative

    6 days ago

    Makati City, National Capital Region, Philippines Booth & Partners Full time ₱30,000 - ₱60,000 per year

    Job DescriptionPeterson's is seeking a friendly, patient, and technically skilled Customer Support Representative to serve as the first point of contact for our valued customers. In this role, you will provide support across our diverse range of educational products, including Peterson's, Test Prep, Military skills courses (i.e. ASVAB), and RMC Learning...