Training Manager

4 days ago

Taguig, National Capital Region, Philippines free job consultancy Full time ₱600,000 - ₱1,200,000 per year

JOB TITLE:
Training Manager (Mortgage and Insurance)

WORK LOCATION:
Alphaland, Makati

WORK ARRANGEMENT:
On-site

SHIFT SCHEDULE:
Graveyard (GY)

BUDGET:
PHP 110,000 (standard)

HEADCOUNT:
1

RECRUITMENT PROCESS:

  1. Initial Interview
  2. Final Interview
  3. Leadership Assessments (Required)

HIRING REQUIREMENTS:

  • Minimum
    2–3 years of BPO experience
    as an
    Assistant Training Manager or equivalent
    in the
    Banking Domain (Insurance and Mortgage)
    .
  • Must be a
    Bachelor's degree graduate
    .
  • Language proficiency:
    C1 and above.
  • Certifications in Training and Development
    are an advantage.

MINIMUM SKILL REQUIREMENTS:
Communication & Interpersonal Skills

  • Strong verbal and written communication abilities.
  • Excellent stakeholder management.
  • Proficient in coaching and mentoring teams.

Core Domain Knowledge

  • Strong understanding of
    Banking, Financial Services, and Insurance (BFSI)
    products and services.
  • In-depth knowledge of
    adult learning principles
    and
    training methodologies
    .

Training Needs Analysis (TNA)

  • Skilled in identifying training needs through multiple evaluation methods.
  • Proven ability to
    assess training effectiveness
    ,
    measure ROI
    , and
    implement data-driven improvements
    .

Quality Assurance (QA) & Performance Management

  • Understanding of how training impacts
    quality and performance metrics
    .
  • Ability to collaborate with
    QA and Operations
    to align training outcomes with
    business goals and compliance standards
    .

Technical Proficiency

  • Advanced Microsoft Office skills
    , particularly in
    Excel
    and
    PowerPoint
    .

Organizational & Time Management

  • Strong organizational, time management, and multitasking abilities in a
    fast-paced environment
    .

BEHAVIORAL COMPETENCIES:

  • Accountability and Ownership
  • Emotional Intelligence
  • Collaboration and Teamwork

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