Online Reputation Management Specialist

2 days ago

Philippines HeadX Full time $60,000 - $100,000 per year

The Opportunity:

We are seeking a highly skilled and proactive Online Reputation Management Specialist to join our world-class team. This is a critical role responsible for improving and maintaining our social media reputation rating at a high standard, ensuring our brand is consistently presented positively across all online platforms. We are looking for a self-managed, individual contributor who is passionate about brand perception and digital presence.

In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable specialist to join us in taking our online reputation to the next level.

So, What Should You Expect if You Join Us?

  • One of the fastest-growing and most innovative DTC brands in the world (we've hit multiple 8-figure revenues in 2 years.)
  • Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience).
  • Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team.
  • We're here to perform and have a great time while doing it.
  • We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you.

Job Responsibilities:

  • Proactive Monitoring & Control: Set up proactive controls and monitoring systems for company mentions across social media.
  • Reputation Improvement: Improve and maintain high ratings on core platforms (TrustPilot, Knoji, Google Maps, Instagram, Facebook, etc.).
  • Social Media Enhancement: Work towards enhancing our overall social media presence, constantly seeking ways for our brand to shine (e.g., Reddit, localized blogs, thematic pages, etc.).
  • Problem-Solving: Think critically and proactively to solve complex problems related to online sentiment, taking ownership of issues from start to finish. Never settle for a superficial fix.
  • Documentation & Reporting: document all online reputation activities and outcomes to maintain clear records and identify trends.
  • Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment.

Core Skills and Competencies:

  • Exceptional Verbal and Written Communication in English
  • Emotional Intelligence and Empathy
  • Critical Thinking and Problem-Solving Mindset
  • Proficiency with Social Listening Tools and Analytics Platforms

Your Experience:

  • 2+ years in a similar online reputation management, social media management, or digital marketing role with a focus on brand perception.
  • Proven track record of improving and maintaining positive online sentiment for a brand.
  • Proficiency with social listening tools, analytics platforms, and online review management systems is a must.
  • Preference for candidates with experience in the US e-commerce market.
  • Outstanding command of the English language, both written and spoken.

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