Current jobs related to Quality Coach - Citynet Mandaluyong City - Unisys

  • Quality Coach

    4 hours ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time ₱500,000 - ₱700,000 per year

    What success looks like in this role:Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.Coaching abilities to drive agent performancesProvide input for Knowledge Article updates and recommend other improvement...

  • Quality Coach

    2 weeks ago

    Mandaluyong, Philippines Unisys Managed Services Full time

    What success looks like in this role: Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively. Coaching abilities to drive agent performances Provide input for Knowledge Article updates and recommend other improvement...

  • ITIL Certified Quality Coach

    2 hours ago

    Mandaluyong City, National Capital Region, Philippines Unisys Full time $30,000 - $60,000 per year

    We Believe in BetterWe are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Remote Quality Coach

    2 weeks ago

    Makati City, National Capital Region, Philippines Intelligent Technical Solutions Full time ₱514,600 - ₱800,000 per year

    Job DescriptionAs aQuality Coachhere at Intelligent Technical Solutions you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders.Job ResponsibilitiesMonitors...

  • Sales Coach

    3 hours ago

    Mandaluyong City, National Capital Region, Philippines Magellan Solutions Outsourcing Inc. Full time ₱1,200,000 - ₱2,400,000 per year

    Primary Responsibilities:Conduct training sessions for various sales campaigns, ensuring alignment with business goals.Develop, test, and continuously optimize sales scripts to improve key performance indicators (KPIs), such as conversion rates and contact rates.Provide floor support, including sales coaching and motivational training as needed.Collaborate...

  • Coaching Manager

    3 hours ago

    Cebu City, Central Visayas, Philippines Asurion Full time ₱1,200,000 - ₱2,400,000 per year

    The Coaching Manager is a trusted subject matter expert that acts as an advisor to call center Site Directors. The position oversees the implementation of training, uphold coaching standards, and drive performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on...

  • Coaching Manager

    5 hours ago

    Cebu City P, Philippines Asurion Full time ₱2,000,000 - ₱2,500,000 per year

    The Coaching Manager is a trusted subject matter expert that acts as an advisor to call center Site Directors. The position oversees the implementation of training, uphold coaching standards, and drive performance across multiple functions in order to create a world-class coaching environment. The incumbent will observe, evaluate, and provide feedback on...

  • Coaching Manager

    4 hours ago

    Cebu City, Central Visayas, Philippines Asurion Full time

    Key Accountabilities:• Leads a team of Coaching Consultants who implement and drive performance through coaching and leadership development programs• Provides leadership and coaching to Coaching Consultants, including setting annual objectives and IDP• Implement and drive performance through coaching and leadership development programs• Provide...

  • Sales Coach

    4 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Sales Coach - Retail Sales (Cebu) | Onsite Start Date: ASAP Nature Of The Account: Retail Sales Type of Support: Voice Work Arrangement: 100% Onsite Shift Schedule | Restdays: Nightshift Educational Requirement: College Graduate Work Experience:Minimum 1 year experience in coaching or leading a sales team (preferably in call center...

  • Sales Coach

    3 hours ago

    Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full time ₱250,000 - ₱500,000 per year

    About the job Sales Coach - Retail Sales (Cebu) | OnsiteStart Date: ASAPNature Of The Account: Retail SalesType of Support: VoiceWork Arrangement: 100% OnsiteShift Schedule | Restdays: NightshiftEducational Requirement: College GraduateWork Experience:Minimum 1 year experience in coaching or leading a sales team (preferably in call center...

Quality Coach

2 weeks ago

Citynet Mandaluyong City, Philippines Unisys Full time ₱1,200,000 - ₱2,400,000 per year

What success looks like in this role:

  • Perform consistent monitoring on Service Desk agent interactions with End Users as well as the related tickets. Ensure that all designated agents in the team are coached timely and effectively.
  • Coaching abilities to drive agent performances
  • Provide input for Knowledge Article updates and recommend other improvement suggestions.
  • Prepare reports and quality indicators, provide Quality results to Service Desk Leadership members, and implement continuous improvement action plans for enhancing End User Experience.
  • Collaborate with Knowledge, training, Quality and Operation to drive results
  • Prepare and Drive Quality assurance Weekly, Monthly business presentation [WBR, MBR]
  • Active participation in quality initiatives and Team objectives and high-quality execution of the Quality Process.
  • Conduct sessions with Service Desk agents and staff members to calibrate on call guidelines and discuss on Quality Metrics.
  • May involve Client interaction and activities
  • SD basic technical troubleshooting experience
  • Demonstrated awareness of industry best practices in Quality Assurance and proficiency in leveraging market-relevant technologies to ensure high standards of product quality.

You will be successful in this role if you have:

  • Minimum 2+ years of IT Service Desk Level 1 experience
  • Excellent verbal and written communication in English and any additional applicable languages
  • Bachelors' Degree in any field is desired.
  • ITIL foundation certified
  • Key Skills:
    • Good understanding of IT Service Desk Level 1 Support processes
    • MIS reporting, trending reporting and Analytics
    • Good knowledge of Service Desk Tools, Applications
    • Experience creating and updating reports. Should be able to interpret data and trend analysis.
    • Able to resolve escalations and keep stakeholders informed
    • Highly resourceful, self-driven, and proactive attitude that demonstrate ownership
    • Growth Mindset that generates curiousness about the working environment
    • Knowledge of PowerBi Reporting, MIS Excel
    • Hands on experience on Ticketing tool like – ServiceNow and Genesys
    • Knowledge of Speech and Text Analytics, Auto Assist, Sentiment Analysis is an added advantage
    • Should be able to work with Global Team and related Operations Functions

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: Prompt 4).  US job seekers can find more information about Unisys'  EEO commitment here.