Deal Desk Quality Officer

2 days ago

Mandaluyong City, National Capital Region, Philippines TDCX Full time $104,000 - $130,878 per year

At TDCX, we empower people to achieve more. As an award-winning and rapidly growing BPO company, we partner with the world's most loved brands and create opportunities for our diverse, talented teams to thrive.

Why Join Us?

  • Competitive compensation with attractive perks and performance incentives
  • Comprehensive medical, insurance, and social security coverage
  • Modern, world-class workspaces with direct public transport access
  • Flexible working arrangements
  • Ongoing learning, coaching, and career development programs
  • Recognition initiatives and engaging employee activities
  • A strong, inclusive culture where you truly belong
  • A global presence with 20,000+ employees across 39 locations

Your Role

  • Collaborate with the TQA Lead and Quality Manager to provide feedback, identify trends, and recommend improvements.
  • Monitor and review agent interactions to ensure adherence to policies and customer requirements.
  • Act as a quality advisor to account teams and agents.
  • Participate in internal and client calibration sessions.
  • Prepare daily, weekly, and monthly quality reports.
  • Support the effective implementation and continuous improvement of TDCX's Quality Management System.
  • Perform additional duties as required by management.

What We're Looking For

  • College undergraduates with at least 2 years completed; associate or diploma courses accepted
  • Minimum 12 months BPO experience
  • At least 12 months in Order Management, Operations, or Order-to-Cash
  • Strong understanding of contact processes
  • Experience with complex deal structuring
  • Familiarity with Dynamics CRM and Salesforce CRM (preferred)

About TDCX

  • Headquartered in Singapore, TDCX is a global BPO leader specializing in customer experience solutions, digital marketing, sales, and content moderation. Serving industries such as digital advertising, e-commerce, fintech, gaming, healthtech, and travel, we combine innovation and operational excellence to deliver measurable results for our clients worldwide.

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