Team Lead for Back Office

2 weeks ago

Mandaluyong City, National Capital Region, Philippines ISTA Personnel Solutions Full time $4,000 - $6,000 per year

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Customer Service Representative to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you

Account specific roles and responsibilities

Team Lead

  • Oversees daily operations for all agents delivering high-quality and valued services
  • Conduct training and coaching, including insights and action plans to improve
  • Analyze and report on productivity and other metrics - such as attendance, end-of-day reports, and compliance with company protocols
  • Ensure that the client is updated on significant program activities, issues, and concerns through calls, emails, meetings, reports
  • Perform other supervisory tasks as required

Back Office

  • Review and process submitted youth program applications.
  • Extract required data from documentation and input it into the designated website/database.
  • Track application progress and status using internal spreadsheets.
  • Ensure accuracy and completeness of data entry and application verification.
  • Meet daily productivity goals while maintaining attention to detail.
Requirements
  • At least 1 year BPO experience handling a Back-Office account (preferably financial)
  • With at least 6 months of TL / Supervisory experience
  • Good working knowledge with MS Tools
  • Must be keen to details
  • Excellent verbal & written English skills
  • Amenable working onsite in Mandaluyong
  • Willing to work night shift
Benefits

What can we offer you?

  • Competitive salary and benefits
  • Health Insurance with free dependents*
  • 10%-night differential
  • Attendance Bonus
  • Paid time off
  • Convertible to cash leave credits
  • Performance Appraisal
  • Work-life balance
  • A focus on growing your career path with us
  • We encourage you to follow your passions and learn new skills

Our commitment to you

  • Stong culture and values-driven leadership
  • We create opportunities for you to learn and grow at any stage of your career
  • Continuous learning and innovation
  • We foster an all-inclusive environment where everyone thrives

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