Clinical Manager

7 days ago

Pasay, National Capital Region, Philippines Stemz Healthcare Full time $104,000 - $130,878 per year

Position- Clinical Manager

Roles and Responsibility:

Primary Responsibility: Manage the day-to-day activities of the QMC as defined in the function below. Is accountable to for all Visa application related operations. The department-specific supervisors will report into this position. 

Essential Functions:


• Overall responsibility of QMC


• Monitor team performance and devise a plan to improve (if required)


• The person will have approx. 2-4 direct reports & will manage a team size of approx.15-40 employees


• Assign staff duties and manage roster based on the trend analysis/footfall trend in each of the QMC


• Overall administrative and people management responsibility


• To ensure highest level of service standards & service quality are met during day to day operations at center


• To ensure optimal utilization of resources


• Monitor Security related issues


• Training/ Mentoring the team and implementation of new processes, while working closely based on


• Instructions from the Center Manager and the Country Manager


• Ensuring compliance to prescribed systems as per the defined SLAs


• To work with the Value-Added Services team in order to support maximum returns through optimum operational efficiency


• Coordination with Mission, Operational updates/ Memos from Mission


• Website updates (All languages)


• Managing escalations for the center and provide effective resolutions


• Suggest/monitor software changes to be implemented as per business requirements


• MIS (Daily Report, Handling OT data, Incentive data), Monthly Business Reviews


• Ensuring Manpower staffing at each of the departments at any given say


• Ensuring compliance and timely updating of all regulatory approvals of the center


• Work closely with the HR team to highlight performance and training need


• Responsibility for cash handover to accounts at the end of each day (as applicable)


• Coordination with the Accounts Department (Refunds, Escalations, Reconciliations, etc.) Value Added Sales specific:


• Responsible for achieving business targets as agreed.


• Analyzing and interpreting trends to facilitate planning


• Using IT system to record relevant figures, for data analysis and forward planning


• Updating colleagues on business performance, new initiatives, and other pertinent issues


• Managing the sales floor and initiating changes as required


• Incentive reports .

Metrics & Organization Management: Performance Metrics


• Achievement of operational targets


• The smooth running of QMC operations at the center with minimal escalations


• Customer Satisfaction


• Team Satisfaction


• Adherence to SOPs


• Website/ System OM & Reporting

Reports to the Center Manager/ Country Manager or Head Operations

The person will have approx.5 direct report & manage a team size of approx employees.

Qualifications, Experience and Education Requirements


• A graduate in any field with 5-7 years' experience in a healthcare environment


• Proficient in use of computers – MS Office |


• 2-3 years in a supervisory role within Healthcare Operations


• Demonstrated Process Knowledge 

Mandatory Skills:


• Effective Communication Skills


• Familiarity with customized software


• Balanced personality


• Ability to make decisions under pressure


• Relationship management


• Leadership in a multi-cultural/global organization at a supervisory level


• Self-motivated


• Leading and Developing the team


• Result Oriented


• Analytical skills


• Team management Preferred Skills


• Communication – Location/Regional language skills

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