PHRN Clinical Trainer

2 days ago

Pasay, National Capital Region, Philippines Access Healthcare Services Manila, Inc. Full time ₱1,200,000 - ₱2,400,000 per year

We are seeking a motivated and experienced Clinical Trainer to join our Healthcare Business Processing Outsourcing Team. In this role, you will be responsible for overseeing the clinical training programs, ensuring deployed employees possess the necessary skills and knowledge to deliver exceptional services to our clients. The ideal candidate will have a strong background in healthcare operations, training, and supervision, coupled with excellent communication and leadership skills.

Key Responsibilities:

  • Facilitates in person new hire, upskill, refresher, skill enhancement, knowledge update, compliance and leadership development training sessions, as needed
  • Facilitates and attends train the trainer sessions, as needed
  • Reviews and audits daily attendance, training and class endorsement reports
  • Reviews and audits class training dashboards
  • Reviews and audits trainee assessment and performance data
  • Performs and observes trainer skill, knowledge and behavior coaching sessions, as needed
  • Creates and reviews upskill, recursive and knowledge update curriculum, modules and assessments, as needed
  • Provides and gathers insights and recommendations to curriculum, course or content updates
  • Performs root cause analysis, documents insights and creates recommendations and action plans on program KPIs and identified AFIs
  • Attends and participates in Quality Team calibration calls, submits calibration forms
  • Hosts, attends and participates in internal training and program calls
  • Hosts, attends and participates in external training and program calls
  • Executes, completes, reviews and audits all HR-related governance processes and documentation, as needed
  • Reviews and audits requests for trainee logins, as applicable and as prescribed by the program
  • Ensures timely and open communication with all partners, stakeholders and clients
  • Drafts, creates, writes and reviews processes and procedures, as needed
  • Performs training observations
  • Maintains, audits and submits requests for training supplies
  • Attends and moderates HR-related meetings, hearings and escalations
  • Drafts, creates and provides insights to the Training Game Plan
  • Keeps up-to-date and provides recommendations on training and facilitation trends and concepts
  • Tracks team productivity
  • Performs, completes, audits and reviews ad hoc tasks and deliverables as assigned by training leadership
  • Builds, creates and maintains training performance reports and presentation decks
  • Plans and outlines allocation of training resources and logistics
  • Leads and facilitates 1:1 sessions with trainers, in the absence of a Training Manager

Qualifications:

  • Must be registered Nurse with Active License
  • Minimum 2 years clinical training experience
  • Experience in creating and maintaining trackers and reports
  • Experience in coding, utilization review and denials management is a plus
  • Extensive experience in training facilitation
  • Experience in managing learning management systems
  • Experience in creating content, training material and other training collateral

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