Medical Director

Job Purpose

The Medical Director is primarily responsible for the operational efficiency and cost management of the clinic and other medical, dental and pharmaceutical units in the healthcare cluster to ensure achievement of profitability objectives. The Medical Director does this while ensuring effective and timely delivery of patient care services that meet their needs and comply with local and international regulatory standards.

As a member of the Healthcare cluster management team, the Medical Director participates in crafting and implementing the healthcare strategic plan.

Main Accountabilities

Operational Efficiency and Management - Promotes operational efficiency and clinical productivity in all medical , dental and pharmaceutical units to facilitate achievement of profitability and operating efficiency targets by ensuring

• a) optimum use of manpower resources, equipment and processes in the effective and timely delivery of ethical quality medical services;
• b) adherence to local clinic practice guidelines, international standards and local regulations; and
• c) monitoring of operational metrics (cost efficiency, customer satisfaction, results accuracy) to track and measure levels of services and processes to achieve desired satisfaction levels.

Team Leadership and People Development - Monitors and implements performance management metrics across all healthcare units and confirms alignment with corporate goals , mission and vision. Motivates team members to perform towards the achievement of the company's operating and customer care objectives and promotes personal, skills and functional development towards their career advancement.

Customer Satisfaction and Account Management – Strives to be the clinic of choice of current and potential customers by providing them with products, services and patient care that meet their needs in a timely manner. Collaborates with sales management on the development and maintenance of relationships with customers and corporate partners, as well as addressing concerns within prescribed timelines resulting to enhanced customer satisfaction , continued business and promoting better relationships with the clinics.

Financial Management – Plans, controls and monitors the utilization of the operating budget through effective allocation for expenses leading to satisfactory patient care, employee welfare and quality service. Tracks the financial performance of the clinics and makes decisions on how to further enhance business profitability.

Quality and Risk Management – Ensures that all protocols, processes, procedures consistently adhere to defined quality standards , mandatory requirements and standards in order to maintain licenses, accreditations, and affiliations to mitigate risks, assure quality and continuous operations of all the healthcare operating units

Building Administration – Handles the administration of the Makati clinic building and facilities through judicious use of resources to achieve and maintain a safe and clean environment.

Qualification , Skills and Personal Attributes

Education

• Licensed Medical Doctor with post-graduate training on Management and Finance or preferably with a Master's in Business Administration

Experience

• At least 10 years of aggregate experience in patient management and clinic or

hospital administration in a managerial capacity for at least 3 years

Knowledge and Skills

• Expert in clinical practice guidelines
• Intermediary background in business and general clinic administration
• Working knowledge of labor laws, performance management, customer service, and
• financial management and accounting
• Ability to think strategically, think critically and make sound /objective decisions
• Communication Skills: Excellent in verbal and written communication and presentation
• skills
• Strong leadership and people management skills
• Key accounts management skill
• Ability to develop and maintain good working relationship with peers and team
• members
• Able to work with and through others
• Conflict resolution skills

Personal Characteristics

• Resilient
• Patient
• Empathetic and good control of emotions
• Customer centric
• Good motivator
• Entrepreneurial mindset