Support Specialist

Power Connections. Empower People. Shape the Future of Tech Support.

Be part of a global platform transforming how businesses connect and collaborate through innovation and service excellence. Here's your chance to make your mark in the tech industry while enjoying balance and flexibility. Work with international clients, contribute to meaningful solutions, and enjoy the freedom of a role designed for both career growth and personal well-being. Build your future-without leaving home.

Job Description

As a Support Specialist, you'll be the go-to expert for troubleshooting and customer care, ensuring seamless user experiences and technical precision. You'll provide timely resolutions, document product issues, and collaborate with the team to enhance system performance-all while representing the voice of the customer.

Job Overview

Employment type: Full-time

Shift: Day Shift, Consecutive days off

Work setup: Permanent WFH

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• At least 1 year of demonstrated experience in technical support and customer service
• Proficiency in communication through Phone, Email, Ticketing, and Live Chat platforms
• Knowledge of online, mobile, and desktop platforms, including iOS, Android, OSX, and Windows
• Understanding of APIs as a means to integrate and connect applications
• Experience in troubleshooting within a software environment

Your Daily Tasks

• Engage in positive, informed interactions with customers and team members, maintaining excellence in support service
• Troubleshoot issues promptly and deliver effective solutions
• Ensure customer satisfaction and retention by addressing concerns quickly
• Contribute to building and updating the internal Knowledge Base
• Evaluate and implement new software releases on the platform
• Identify and document product issues or bugs for validation
• Recommend product enhancements based on customer feedback
• Provide weekend support as part of a 7-day Support Team, when required

About the Client

Our client is a leading Australian technology company that empowers businesses with smarter ordering and payment solutions. Their innovative platform connects suppliers and customers seamlessly, making transactions more efficient and transparent. With a focus on collaboration, speed, and service, they're redefining how businesses in food and beverage industries operate.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra