Customer Service Representative

2 weeks ago

Angeles City, Central Luzon, Philippines SuperStaff Full time ₱21,000 - ₱25,000 per year

Duties and Responsibilities:

  • Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance

  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile

  • Stay current with industry changes/trends to provide best-in-class service

  • Meet personal/team qualitative and quantitative targets

Please note that this is for a 3-4 month contract only and we prioritize candidates who can start ASAP

Requirements

Education and Experience:

  • At Least 2 years of customer service experience is preferred

  • High School Diploma or equivalent

Required Knowledge, Skills, and Abilities:

  • Previous experience in a customer support role

  • Strong phone and verbal communication skills along with active listening

  • Basic computer and typing skills

  • Consistent attention to detail and quality

  • Customer focus and adaptability to different personality types

  • Strong time management skills with the majority of your time focused on inbound calls

  • Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts

  • Must have your own laptop
Benefits

Job Highlights | Benefits:

  • Work from Home

  • Night Shift

  • Great Company Culture

  • Career Growth and Learning

  • Php 21,000 - Php 25, 000

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