Client Success Manager

5 days ago

Clark Freeport Zone Pampanga, Philippines Knack Global Full time

Job description:

The Client Success Manager role requires prior experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.

Key Responsibilities:

Client Oversight & Reporting:

  • Daily/weekly reporting across all clients
  • Escalation management and resolution
  • Client communication and support

Process Improvement:

  • Identify and address process inefficiencies
  • Review/update SOPs
  • Analyze reporting to reduce denials and improve outcomes

Smartsheet Management:

  • Initial review and updates for Intake and AR Smartsheet
  • Long-term maintenance and updates

Bot Integration & Oversight:

  • Learn current Bot functionality
  • Identify new Bot opportunities
  • Assist with Bot issue tracking and resolution

Quality Assurance & Performance Tracking:

  • Pre-QA results and tracking for confirmation team
  • Time entry review
  • User production and bill period denial analysis

Client Engagement:

  • Join client calls to provide feedback and insights

Others:

Six Sigma certification is a PLUS

With Durable Medical Equipment (DME), Denials Management, Accounts Receivable, Coding, or Cash Posting experience is an advantage

Willing to work in Lipa, Batangas, Iloilo and Clark, Pampanga Site

  • Client Success Manager

    3 days ago

    Clark Freeport and Special Economic Zone, Central Luzon, Philippines Knack RCM Full time

    The Client Success Manager role requires experience in Durable Medical Equipment, Denials Management, Accounts Receivable, Coding, and Cash Posting within the healthcare revenue cycle.Key Responsibilities:Client Oversight & Reporting:Daily/weekly reporting across all clientsEscalation management and resolutionClient communication and supportProcess...

  • Operations Manager

    1 week ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time ₱1,200,000 - ₱2,400,000 per year

    Company DescriptionSutherland is seeking an attentive and goal-oriented person to join us as an Operations Manager - Tech Sales. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youJob DescriptionManagers in this...

  • Sr. Manager

    3 days ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time

    Sutherland is seeking an analytical and attentive person to join us as a Process Improvement Sr. Manager for Service ExcellenceThe Process Improvement Sr. Manager. will help organize, plan, and implement best practice strategies to ensure optimal campaign and performance results. We are a group of driven and hard-working individuals. If you are looking to...

  • HR Manager

    7 days ago

    Clark Freeport Zone, Pampanga, Philippines TAI CHI NEWTECH INC. Full time ₱2,000,000 - ₱2,500,000 per year

    About the role As the SENIOR HR Manager at TAI CHI NEWTECH INC.', you will be responsible for overseeing all aspects of human resources management within our thriving technology company. Based in the vibrant Clark Freeport Zone in Pampanga, this is a full-time position that will play a crucial role in supporting our rapidly growing team.What you'll be...

  • Finance Manager

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines Omada One Inc Full time ₱2,000,000 - ₱2,500,000 per year

    JOIN OUR TEAMAre you the one who thrives on collaboration, who believes in the power of teamwork to achieve extraordinary results? If the answer is yes, then we invite you to experience the difference of being part of Omada OneAt Omada One, we don't just work; we collaborate, innovate, and celebrate success as a team. We understand that true excellence is...

  • AU Client Services Officer/Accounting Admin

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Beepo Inc. Full time ₱400,000 - ₱600,000 per year

    Discover 100% YOU as an AU Client Services Officer/Accounting Admin Apply nowPosition: AU Client Services Officer/Accounting AdminLocation: Central LuzonWork setup & shift: Remote | Day Shift What's in it for you?Competitive Total Rewards (Compensation, Allowance, HMO, and Paid Time Off)Employee Referral ProgramWork Life Balance Your RoleAs an AU Client...

  • Accounts Officer-AUS Client

    1 week ago

    Clark Freeport Zone, Philippines SOLO SERVICES GROUP Full time ₱300,000 - ₱450,000 per year

    Join Solo Services Group as an Accounts Officer: step into a world of innovation and impactThis is a fantastic opportunity to join a highly regarded BPO located in Clark Development Corporation, Philippines.PeerWealth Corp is an established boutique BPO, servicing Australian clients. Ongoing expansion has crafted an exciting opening for accountants to join...

  • Hospitality Manager

    5 days ago

    Clark Freeport Zone, Pampanga, Philippines JOBS360 Full time ₱900,000 - ₱1,200,000 per year

    About the RoleWe are looking for a dynamic and customer-focused Hospitality Manager to oversee and elevate the hospitality experience within our company. This role is central to creating a welcoming, professional, and engaging environment for our western clients, employees, and guests. The Hospitality Manager will be responsible for managing client visits,...

  • Account Manager

    2 weeks ago

    Clark Freeport Zone, Pampanga, Philippines Sutherland Full time ₱900,000 - ₱1,200,000 per year

    Sutherland is seeking an organized and goal-oriented person to join us as an Operations Manager. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with youManaging Cluster/Community PerformanceComplete weekly...

  • Team Manager

    1 week ago

    Clark Freeport Zone, Philippines Sutherland Full time ₱1,500,000 - ₱2,500,000 per year

    Company DescriptionAbout SutherlandArtificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We've created...