IT Support Analyst

2 days ago


Baguio, Philippines TASQ Staffing Solutions Full time

Job Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek: Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent graduates with relevant internships will also be consideredMUST HAVE a basic knowledge of SQL and in back-end systems supportExperience with any CRMStrong in technical troubleshootingFamiliar with scripting languages and XML transformationPrevious experience in a similar role or with a specific focus on facilities management systems (FMS) is preferredCan start ASAP Job Summary: This role is integral to managing and supporting our clients' maintenance and support cases efficiently. You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare. Responsibilities: Manage and support the client CRM, which oversees call-out work and planned maintenance, ensuring it meets the diverse needs of our large client base.Analyze client-reported tasks and effectively coordinate with service providers based on the complexity of the issues loggedAssess and document logged tasks in the system, ensuring accurate time frames and back-end logging for efficient workflow managementParticipate in workshops and meetings with clients to gather and understand their requirements, ensuring that documentation is aligned with client needsSupport senior consultants by configuring back-end functionalities and assisting with data imports and managementDevelop and maintain technical specifications documentation.Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as requiredGarner and apply technical skills, including basic SQL and scripting knowledge (e.g., XML transformations), to support overall system functionalityMaintain a high level of system operation reliability, contributing to project implementations that require critical uptime


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