Software Support Analyst

2 days ago

Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year
Summary:

We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Responsibilities:
  • Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base.
  • Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues logged
  • Assess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow management
  • Participate in workshops and meetings with clients to gather and understand theirrequirements, ensuring that documentation is aligned with client needs
  • Support senior consultants by configuring back-end functionalities and assisting withdata imports and management
  • Develop and maintain technical specifications documentation.
  • Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as required
  • Garner and apply technical skills, including basic SQL and scripting knowledge (e.g., XMLtransformations), to support overall system functionality
  • Maintain a high level of system operation reliability, contributing to project implementations that require critical uptime
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Basic understanding of SQL and experience in back-end systems support
  • Familiarity with scripting languages and XML transformation
  • Excellent analytical and critical thinking skills to problem-solve and streamline processes
  • Strong communication skills and the ability to work client-facing, showing professionalism and attention to detail during workshops and consultations
  • Previous experience in a similar role or with a specific focus on facilities management systems ispreferred, though recent graduates with relevant internships will also be considered
  • Ability to work collaboratively in a team environment while also managing individual responsibilities effectively
Additional Details:
  • Work Schedule: Shift usually starts at 5:30 AM Manila time, Supports APAC and Australian Client
  • Work Arrangement: Full-time | Onsite

  • Support Analyst I

    2 days ago

    Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱104,000 - ₱130,878 per year

    Job Title: Support Analyst ILocation: Baguio, Philippines (Onsite)Department: APAC Operations / Technical ServicesAbout the Role:The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support...

  • IT Support Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱800,000 - ₱1,200,000 per year

    Job Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek:Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...

  • Support Analyst- Accounting

    2 weeks ago

    Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱400,000 - ₱600,000 per year

    Our client is looking for a Support Analyst - Accounting to join their dynamic and vibrant team in APAC. As a leading provider of innovative real estate software applications, they are committed to providing their clients with exceptional supportAs a Support Analyst - Accounting, you will add to the positive and supportive team dynamic with an optimistic and...

  • Financial Support Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱80,000 - ₱120,000 per year

    Summary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range...

  • Technical Support Analyst

    3 days ago

    Baguio City, Cordillera, Philippines NGRons Full time ₱900,000 - ₱1,200,000 per year

    About usPacificTSP is a premium managed service provider and BPO. We provide technical support and staffing services to US based MSP's.Please NoteThe role is in Baguio and will require working in our office. You will be assigned to a single US based company with the expectation you can grow in this role over time and work with their (very friendly and...

  • Operations Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    Summary: The Operations Analyst position plays a vital role in the organization. You will collaborate closely with the Operations Manager, division leaders and Project Managers and will be responsible for coordinating and managing the day-to-day operational tasks associated with Professional Services teams and projects. Responsibilities:Internal project...

  • Software Engineering Manager

    3 weeks ago

    Baguio City, Cordillera, Philippines Canonical Full time

    Software Engineering Manager - Ubuntu Linux KernelJoin to apply for the Software Engineering Manager - Ubuntu Linux Kernel role at CanonicalSoftware Engineering Manager - Ubuntu Linux Kernel1 day ago Be among the first 25 applicantsJoin to apply for the Software Engineering Manager - Ubuntu Linux Kernel role at CanonicalGet AI-powered advice on this job and...

  • Frontend Software Engineer

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    TASQ is looking to fill an on-site position for a Frontend Software Engineer in Baguio ASAP. The pre-screening interview will take place over the phone. About the job Frontend Software Engineer | Baguio Position Overview: We are currently seeking a Software Engineer (Frontend) to work within the GPS division of Agency Studio, working to apply defined...

  • Data Validation Analyst

    4 days ago

    Baguio City, Cordillera, Philippines Emapta Full time ₱900,000 - ₱1,200,000 per year

    Turning Data Into Decisions That Shape the Future Retail thrives on trends, and behind every trend is trusted data. Step into a role where your work ensures shopping centres and global retailers get the full picture. Build a career in retail analytics from the Philippines, and let your accuracy fuel strategies that reach customers worldwide. Job...

  • Senior Software Engineer

    7 days ago

    Baguio City, Cordillera, Philippines FullSuite Full time ₱2,000,000 - ₱2,500,000 per year

    APPLY HERE: Headquartered in Baguio City, FullSuite is a humans-in-the-loop service provider powering some of the fastest US-based, venture-backed growth tech startups. This is a full-time role that is 100% onsite, between Mondays to Fridays. We are seeking someone to work directly with our clients, helping them make their human-in-the-loop (HITL)...