Software Support Analyst

2 days ago

Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year
Summary:

We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Responsibilities:
  • Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base.
  • Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues logged
  • Assess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow management
  • Participate in workshops and meetings with clients to gather and understand theirrequirements, ensuring that documentation is aligned with client needs
  • Support senior consultants by configuring back-end functionalities and assisting withdata imports and management
  • Develop and maintain technical specifications documentation.
  • Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as required
  • Garner and apply technical skills, including basic SQL and scripting knowledge (e.g., XMLtransformations), to support overall system functionality
  • Maintain a high level of system operation reliability, contributing to project implementations that require critical uptime
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Basic understanding of SQL and experience in back-end systems support
  • Familiarity with scripting languages and XML transformation
  • Excellent analytical and critical thinking skills to problem-solve and streamline processes
  • Strong communication skills and the ability to work client-facing, showing professionalism and attention to detail during workshops and consultations
  • Previous experience in a similar role or with a specific focus on facilities management systems ispreferred, though recent graduates with relevant internships will also be considered
  • Ability to work collaboratively in a team environment while also managing individual responsibilities effectively
Additional Details:
  • Work Schedule: Shift usually starts at 5:30 AM Manila time, Supports APAC and Australian Client
  • Work Arrangement: Full-time | Onsite

  • We are looking for a Software Analyst Support

    2 weeks ago

    Baguio City, Cordillera, Philippines NEKSJOB CORPORATION Full time

    We are looking for a Software Analyst Support professional with a foundational understanding of SQL and experience supporting backend systems and CRMs. The role requires strong problem-solving skills, scripting language familiarity, and the ability to handle XML transformations. The candidate must exhibit excellent analytical thinking, client-facing...

  • IT Support Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Job Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek:Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...

  • Support Analyst Accounting

    4 weeks ago

    Baguio City, Cordillera, Philippines Neksjob Full time

    About the RoleNeksjob Corporation is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.In this role, you will be the first point of contact for our clients, delivering professional and...

  • Support Analyst Accounting

    4 weeks ago

    Baguio City, Cordillera, Philippines Neksjob Full time

    About the RoleThoughtFocus is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.In this role, you will be the first point of contact for our clients, delivering professional and confident...

  • Financial Support Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    Summary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range...

  • Technical Support Analyst

    2 days ago

    Baguio City, Cordillera, Philippines NGRons Full time $40,000 - $60,000 per year

    About usPacificTSP is a premium managed service provider and BPO. We provide technical support and staffing services to US based MSP's.Please NoteThe role is in Baguio and will require working in our office. You will be assigned to a single US based company with the expectation you can grow in this role over time and work with their (very friendly and...

  • Operations Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    Summary: The Operations Analyst position plays a vital role in the organization. You will collaborate closely with the Operations Manager, division leaders and Project Managers and will be responsible for coordinating and managing the day-to-day operational tasks associated with Professional Services teams and projects. Responsibilities:Internal project...

  • Market Research Analyst

    2 days ago

    Baguio City, Cordillera, Philippines St Trinity | Liviti Full time ₱800,000 - ₱1,200,000 per year

    We're transforming property consultancy through intelligence-led solutions. Our research team powers critical decisions across Australia's property market, blending rigorous analysis with commercial insight to deliver real impact for developers and investors. As a Market Research Analyst, you'll convert complex data into strategic insights that drive...

  • Senior Payroll Analyst

    1 day ago

    Baguio City, Cordillera, Philippines eFLEXervices, Inc. Full time $60,000 - $80,000 per year

    Who we are: eFlexervices is a BPO company with a legacy spanning 24 years. We've honed our craft in providing exceptional quality and building unshakable trust. At eFlex, we're not just a BPO company – we're your partners in success. Our approach is all about finding the perfect match between talent and the organizations we support. We're not just...

  • IT System Software Development Manager

    2 days ago

    Baguio City, Cordillera, Philippines Power Integrations Full time $90,000 - $120,000 per year

    DescriptionJob Summary:The IT System Software Development Manager will lead a small team of software and systems developers. This role involves working closely with business users to gather requirements, designing, developing, implementing, testing, and supporting internal IT applications. The ideal candidate will have a strong background in software...