Support Analyst- Accounting

2 weeks ago

Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱400,000 - ₱600,000 per year

Our client is looking for a Support Analyst - Accounting to join their dynamic and vibrant team in APAC. As a leading provider of innovative real estate software applications, they are committed to providing their clients with exceptional support

As a Support Analyst - Accounting, you will add to the positive and supportive team dynamic with an optimistic and open-minded approach. You'll be able to work autonomously but will value teamwork and support of those around you. You will be the first point of contact for the clients, providing front-line support and communicating with them in a confident and professional manner. You will have the opportunity to utilise you're accounting and customer service knowledge to help our clients get the most from their growing legacy product.

Responsibilities:

  • Provide internal and external frontline telephone and email support for users.
  • Work through and maintain multiple pending cases on the CRM (Salesforce) that require expert care and attention.
  • Manage all calls in a professional manner and resolved within the required time frame.
  • Assist clients to install and configure on their office PC's and servers
  • Provide Technical and analytical troubleshooting for general issues raised by the clients
  • Utilising our internal knowledge base, you will be expected to find and follow troubleshooting articles with clients.
  • At times you will work closely with their Technical Escalation Teams, who are available to assist and support you where needed
  • Aid in testing and developing to ensure product enhancements meet Client's expectations

Qualifications

  • Must have at least 1 year's experience in the accounting industry
  • Experience with using and/or supporting accounting software like Xero, QuickBooks, and MYOB is highly regarded
  • Exceptional command of the English language: Written and verbal comprehension
  • Experience as a customer service representative for a software company is highly regarded, but not essential
  • Proven experience of your problem-solving ability
  • Strong customer focus and attention to detail

Why Join:

  • Be part of a growing global team with opportunities to lead and make an impact.
  • Work in a collaborative environment with supportive leadership.
  • Competitive compensation and benefits package.
  • Opportunities for professional development and career growth.

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