
Support Analyst I
2 days ago
Job Title: Support Analyst I
Location: Baguio, Philippines (Onsite)
Department: APAC Operations / Technical Services
About the Role:
The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst guides clients to a speedy resolution with any issues that may arise.
Responsibilities:
- Provide technical assistance with product hardware and software.
- Answer any questions clients might have about the product.
- Guide customers on product capabilities and best practices
- Mitigate escalations and advocate for customers.
- Report internally on feature requests, insights, and customer stories
- Responding in a timely manner to service issues and requests.
- Meet and or exceed all KPIs.
Qualifications:
- Excellent communication skills
- 1-2 years in IT support and/or customer service experience
- Ability to thrive in dynamic environments.
- Adept in conflict resolution and problem-solving
- Adaptability in different technical situations
- Highly analytical and organized
- Proficient with Salesforce
- Bachelor's degree or relevant work experience
- Property management, Real Estate experience, a plus
- Technical aptitude
- Open to schedule adjustments
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