Support Analyst I

3 days ago


Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱104,000 - ₱130,878 per year

Job Title: Support Analyst I

Location: Baguio, Philippines (Onsite)

Department: APAC Operations / Technical Services

About the Role:

The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst guides clients to a speedy resolution with any issues that may arise.

Responsibilities:

  • Provide technical assistance with product hardware and software.
  • Answer any questions clients might have about the product.
  • Guide customers on product capabilities and best practices
  • Mitigate escalations and advocate for customers.
  • Report internally on feature requests, insights, and customer stories
  • Responding in a timely manner to service issues and requests.
  • Meet and or exceed all KPIs.

Qualifications:

  • Excellent communication skills
  • 1-2 years in IT support and/or customer service experience
  • Ability to thrive in dynamic environments.
  • Adept in conflict resolution and problem-solving
  • Adaptability in different technical situations
  • Highly analytical and organized
  • Proficient with Salesforce
  • Bachelor's degree or relevant work experience
  • Property management, Real Estate experience, a plus
  • Technical aptitude
  • Open to schedule adjustments

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