Financial Support Analyst

2 days ago


Baguio, Philippines TASQ Staffing Solutions Full time

Summary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. Responsibilities: Responds to inbound requests from all channels (phone, portal and/or chat) within prescribed service levelsIdentifies, assesses, and resolves all new and existing concernsMonitors, documents, and manages the resolution process in a timely manner while effectively communicating status with the client to maintain a high degree of client satisfaction. Qualifications: Previous experience in customer service, technical support is preferredBachelors degree or equivalent work experienceCustomer focus and passion for supportCreative and curious troubleshooterStrong organization and time management skillsAptitude for technologyProfessional communication skills


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