Software Support Analyst

2 days ago

Baguio, Philippines TASQ Staffing Solutions Full time
Summary:

We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare.

Responsibilities:
  • Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base.
  • Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues logged
  • Assess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow management
  • Participate in workshops and meetings with clients to gather and understand theirrequirements, ensuring that documentation is aligned with client needs
  • Support senior consultants by configuring back-end functionalities and assisting withdata imports and management
  • Develop and maintain technical specifications documentation.
  • Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as required
  • Garner and apply technical skills, including basic SQL and scripting knowledge (e.g., XMLtransformations), to support overall system functionality
  • Maintain a high level of system operation reliability, contributing to project implementations that require critical uptime
Qualifications:
  • Bachelor's degree in computer science, Information Technology, or a related field
  • Basic understanding of SQL and experience in back-end systems support
  • Familiarity with scripting languages and XML transformation
  • Excellent analytical and critical thinking skills to problem-solve and streamline processes
  • Strong communication skills and the ability to work client-facing, showing professionalism and attention to detail during workshops and consultations
  • Previous experience in a similar role or with a specific focus on facilities management systems ispreferred, though recent graduates with relevant internships will also be considered
  • Ability to work collaboratively in a team environment while also managing individual responsibilities effectively
Additional Details:
  • Work Schedule: Shift usually starts at 5:30 AM Manila time, Supports APAC and Australian Client
  • Work Arrangement: Full-time | Onsite

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