Software Support Analyst
2 days ago
Summary: We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors such as housing, aviation, and healthcare. Responsibilities: Manage and support the client CRM, which oversees call-out work and planned maintenance,ensuring it meets the diverse needs of our large client base.Analyze client-reported tasks and effectively coordinate with service providers based on thecomplexity of the issues loggedAssess and document logged tasks in the system, ensuring accurate time frames and back-endlogging for efficient workflow managementParticipate in workshops and meetings with clients to gather and understand theirrequirements, ensuring that documentation is aligned with client needsSupport senior consultants by configuring back-end functionalities and assisting withdata imports and managementDevelop and maintain technical specifications documentation.Collaborate with team members to build and refine environments and workflows, taking on increasingly complex tasks as requiredGarner and apply technical skills, including basic SQL and scripting knowledge (e.g., XMLtransformations), to support overall system functionalityMaintain a high level of system operation reliability, contributing to project implementations that require critical uptime Qualifications: Bachelor's degree in computer science, Information Technology, or a related fieldBasic understanding of SQL and experience in back-end systems supportFamiliarity with scripting languages and XML transformationExcellent analytical and critical thinking skills to problem-solve and streamline processesStrong communication skills and the ability to work client-facing, showing professionalism and attention to detail during workshops and consultationsPrevious experience in a similar role or with a specific focus on facilities management systems ispreferred, though recent graduates with relevant internships will also be considered Ability to work collaboratively in a team environment while also managing individual responsibilities effectivelyAdditional Details:Work Schedule: Shift usually starts at 5:30 AM Manila time, Supports APAC and Australian ClientWork Arrangement: Full-time | Onsite
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Support Analyst I
4 weeks ago
Baguio, Philippines NEKSJOB Full timeAbout the Role: The Support Analyst role focuses on keeping existing customers satisfied with products and services. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support Analyst ensures clients receive speedy resolutions to any issues that may arise. Responsibilities: ⚫...
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IT Support Analyst
2 days ago
Baguio, Philippines TASQ Staffing Solutions Full timeJob Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek: Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...
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Support Analyst Accounting
4 weeks ago
Baguio, Philippines Neksjob Full timeAbout the Role ThoughtFocus is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support. In this role, you will be the first point of contact for our clients, delivering professional and confident...
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Support Analyst Accounting
4 weeks ago
Baguio, Philippines Neksjob Full timeAbout the Role Neksjob Corporation is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support. In this role, you will be the first point of contact for our clients, delivering professional and...
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Software Support Analyst
2 days ago
Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full timeSummary: We are seeking a motivated and skilled Facilities and Maintenance Systems Analyst to join our team.This role is integral to managing and supporting our clients' maintenance and support cases efficiently.You will work with a wide client base, ensuring timely service delivery and a seamless workflow that operates 24/7, especially for crucial sectors...
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Financial Support Analyst
2 days ago
Baguio, Philippines TASQ Staffing Solutions Full timeSummary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range...
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Support Analyst I
2 days ago
Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱104,000 - ₱130,878 per yearJob Title: Support Analyst ILocation: Baguio, Philippines (Onsite)Department: APAC Operations / Technical ServicesAbout the Role:The Support Analyst role focuses on keeping existing customers satisfied with our products. This role is responsible for providing user support to resolve issues with software, hardware, and IT-related questions. The Support...
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IT Support Analyst
2 days ago
Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full timeJob Title: Software Support Analyst Work Setup: Onsite in Baguio City Shift Schedule: Shift usually starts at 5:30 AM (5:00 AM or 6:00 AM) Manila, supports APAC and Australian clients What We Seek:Bachelor's degree in computer science, Information Technology, or a related fieldJunior - Mid Level Analyst with 1-2 years relevant technical experienceRecent...
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Support Analyst- Accounting
1 week ago
Baguio City, Cordillera, Philippines Openmind Technologies Full time ₱400,000 - ₱600,000 per yearOur client is looking for a Support Analyst - Accounting to join their dynamic and vibrant team in APAC. As a leading provider of innovative real estate software applications, they are committed to providing their clients with exceptional supportAs a Support Analyst - Accounting, you will add to the positive and supportive team dynamic with an optimistic and...
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Financial Support Analyst
2 days ago
Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full timeSummary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range...
