Client Operations Lead

5 days ago

Manila, Philippines OpsArmy Full time

Job Description Client Operations LeadPosition Type: Full-TimeLocation: RemoteApply here: https://operationsarmy.com/applicationAbout the RoleOpsArmy is looking for a Client Operations Lead to oversee day-to-day coordination between clients and the offshore talent supporting their teams. This role is ideal for someone with BPO or outsourcing experience who understands client expectations, team performance, structured workflows, and the importance of clear communication.Youll support both sides ensuring clients receive consistent updates while helping talent stay aligned, productive, and fully equipped to succeed. This is a mid-level leadership role focused on people support, communication, and operational consistency.Key ResponsibilitiesClient Operations & CommunicationAct as the primary operational contact for assigned clients.Provide updates, gather feedback, and ensure expectations are understood on both sides.Maintain a predictable communication rhythm to support account stability.Build rapport and trust through responsiveness, clarity, and professionalism.Talent Leadership & GuidanceWork closely with talent to clarify tasks, goals, and performance expectations.Conduct quick coaching conversations and check-ins to address concerns.Monitor attendance, productivity, and adherence to client workflows.Address small performance issues early and escalate when needed.Workflow OversightTrack progress on daily tasks and weekly deliverables.Ensure the team follows SOPs and client standards consistently.Assist in updating documentation when workflows change.Flag any operational risks or recurring challenges.Issue ResolutionAnticipate and resolve miscommunications or workflow gaps before escalation.Align both client and talent perspectives during unclear situations.Maintain fairness and clarity during all discussions.What You Bring2-4 years experience in a BPO, client-facing, or operations environment.Strong English communication skills.Experience guiding or supporting offshore staff is a plus.Highly organized with excellent follow-through.Solution-oriented mindset with the ability to stay calm and professional.Apply Nowhttps://operationsarmy.com/application

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