***TALENT POOLING*** Customer Support Representative

3 days ago

Manila, Philippines Virco Talent Full time

Salary: To Be Announced Employment Type: Full-Time | Remote About the Role We are building our talent pool for skilled and service-oriented Customer Support Representatives who are passionate about providing exceptional support experiences. This opportunity is ideal for individuals who thrive in a fast-paced, remote environment and enjoy helping customers resolve issues efficiently and professionally. Key Responsibilities Respond to customer inquiries via email, chat, or phone in a timely and professional manner Provide accurate information and effective solutions to customer concerns Document interactions, feedback, and issues in the company's support system Escalate complex or unresolved cases to higher-level support when necessary Collaborate with internal teams to ensure a positive customer experience Maintain up-to-date knowledge of company products, services, and policies Contribute to the continuous improvement of customer service processes Qualifications At least 2 years of experience in a Customer Support, Customer Service, or Helpdesk role Strong written and verbal communication skills Excellent problem-solving and multitasking abilities Empathetic, patient, and customer-focused mindset Proficiency with customer support and productivity tools, such as: Helpdesk and ticketing systems (Zendesk, Freshdesk, Intercom, HubSpot, Salesforce Service Cloud) CRM platforms (Salesforce, Zoho, HubSpot CRM) Communication tools (Slack, Zoom, Microsoft Teams) Knowledge base or chat support tools (LiveChat, Front, Help Scout) Microsoft Office or Google Workspace applications Comfortable working independently in a fully remote environment Flexible and adaptable to changing priorities and customer needs

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