Service Desk COE Assistant Manager
3 days ago
About the job: Service Desk COE Assistant Manager (Alabang) | Onsite Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents/team leadsData analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellenceCustomer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture Requirements: Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaignsLeadership experience: 4 years minimum handling a team for customer service accountsEducational attainment: College graduate any courseAmenable to working in shifting schedules.Amenable to work ONSITE - AlabangAble to start ASAP. Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off
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Service Desk COE Assistant Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeResponsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and...
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Service Desk COE Assistant Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeResponsibilities Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development: Provides coaching, skill-building programs, and...
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Service Desk
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeService Desk - Center of Excellence Assistant Manager (Alabang) Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...
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IT Service Desk Engineer
2 weeks ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future IT Service Desk Engineer ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business such as Finance, Human Resources,...
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IT Service Desk Engineer
1 week ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us!Hi there, our future IT Service Desk Engineer! Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...
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Service Desk
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeService Desk - Center of Excellence Assistant Manager (Alabang) Benefits HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Job Description Key Deliverables Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances...
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Quezon City, Philippines Cover Desk Full timeLead Generation Specialist and Executive Assistant Cover Desk Quezon City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Lead Generation Specialist and Executive Assistant role at Cover Desk Lead Generation Specialist and Executive Assistant Cover Desk Quezon City, National Capital Region, Philippines 2 days...
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Service Desk Specialist
2 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeRole: Service Desk Specialist Job Description: Key Results Areas / Job Responsibilities (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which...
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Process Specialist, WF-COE
3 weeks ago
Muntinlupa, Philippines Capital One Full timeProcess Specialist, WF-COE page is loaded## Process Specialist, WF-COElocations: Alabang, Muntinlupa Citytime type: Full timeposted on: Posted Todayjob requisition id: R Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)Process Specialist, WF-COE****Summary:***** WF Center of Excellence (WF-COE) is part of the Workforce...
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Service Desk Manager
2 weeks ago
Mandaluyong City, National Capital Region, Philippines ConnectOS Full time ₱2,000,000 - ₱2,500,000 per yearSchedule: Monday to Friday (5:00AM - 2:00PM PHT)What are we looking for?The Service Desk Manager will possess a strong background in customer experience, ITIL, and an understanding of service management methodologies. In this crucial role, you will be instrumental in ensuring exceptional customer service, efficient incident resolution, and robust stakeholder...