Service Desk
3 days ago
Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off JOB DESCRIPTION Key Deliverables: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leadsData analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellenceCustomer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture Other requirements: Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaignsLeadership experience: 4 years minimum handling a team for customer service accountsEducational attainment: college grad any courseAmenable to work in shifting schedules.Amenable to work ONSITE - AlabangAble to start ASAP.
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Service Desk Specialist
2 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeRole: Service Desk Specialist Job Description: Key Results Areas / Job Responsibilities (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which...
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IT Service Desk Engineer
2 weeks ago
Muntinlupa, Philippines Integrated OS Full timeUnleash Your Talents with Us! Hi there, our future IT Service Desk Engineer ! Happy to see YOU here. Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business such as Finance, Human Resources,...
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IT Service Desk Engineer
1 week ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us!Hi there, our future IT Service Desk Engineer! Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources, Information...
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Senior IT Service Desk Engineer
1 week ago
Muntinlupa, Philippines Integrated Office Solutions Inc. Full timeUnleash Your Talents with Us!Hi there, our future Senior IT Service Desk Engineer! Happy to see YOU here.Here at Integrated OS, you'll be part of a team of passionate individuals who are committed to delivering exceptional offshoring services. Bringing in an array of skills and talents from different areas of business from Finance, Human Resources,...
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Italian Bilingual Service Desk
3 weeks ago
Muntinlupa, Philippines Stark Asia Solutions Inc. Full timeOverview The Italian Bilingual Service Desk Specialist is responsible for delivering high-quality technical support to both Italian and English-speaking end-users, ensuring prompt resolution of IT incidents and service requests. This role involves diagnosing and troubleshooting hardware, software, and network issues, managing tickets through established IT...
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Senior IT Service Desk Engineer
3 weeks ago
Muntinlupa, Philippines Integrated OS Full timeIntegrated OS Muntinlupa City, National Capital Region, Philippines Overview Join to apply for the Senior IT Service Desk Engineer role at Integrated OS Here at Integrated OS, you'll be part of a team delivering exceptional offshoring services, bringing together skills from Finance, Human Resources, Information Technology, Customer Service, Marketing, Sales...
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IT Service Desk Analyst
4 weeks ago
Muntinlupa, Philippines IGT Solutions Pvt. Ltd. Full time9th Floor Ayala Southpark Corp, National Capital Region (NCR), Philippines, Philippine OBJECTIVE OF ROLE An IT Service Desk Analyst serves as the first point of contact for users experiencing technical issues, providing troubleshooting and support for hardware and software, managing incident tickets, documenting solutions, and escalating complex problems to...
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GLOBAL SERVICE DESK ANALYST
3 weeks ago
Muntinlupa, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full timeMake your next big career move by applying as KMC Solutions' next GLOBAL SERVICE DESK ANALYST (MANDARIN LANGUAGE) On top of your salary, here are the exciting benefits you can look forward to: Health Insurance/HMO Diverse learning & growth opportunities Accessible Cloud HR platform (Sprout) Above standard leaves The main responsibilities of a GLOBAL SERVICE...
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Service Desk COE Assistant Manager
3 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeResponsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and...
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Service Desk Specialist
3 weeks ago
Muntinlupa, Philippines NYGC Services, Inc. Full timeRole : Service Desk Specialist - 2 to 3 months Project Location : Alabang Muntinlupa Work Type : Hybrid Job Description Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field. Has at least one (1) year of experience in Help Desk tasks Serve as first point of contact for IT support requests...