Service Desk Specialist

2 weeks ago

Muntinlupa, Philippines NYGC Services, Inc. Full time

Role: Service Desk Specialist Job Description: Key Results Areas / Job Responsibilities (Describes the results for which the position has an on-going accountability. Accountabilities are statement of the important end results, which the job needs to achieve to justify its existence. Each accountability statement should relate to a single end result which must be accomplished and to which some measurement of performance can be applied.) Help Desk Task Proficiency Knowledgeable in MS Office Applications Knowledgeable in PC Operating System (Windows 98/XP/2000/7) Knowledgeable in Windows Server Operating System (Windows 2000/2003/Standard Edition) Monitor assigned task(s) including the scheduled reports globally Able to provide courteous and quick response to customers asking help via phone, email, remote access, or onsite support Has the willingness to find answers to all questions addressed to them Ability to familiarize themselves with the research and information resources and knowledge bases at hand Ready to research questions using a variety of manuals and resources, and to work with other Help Desk Support Engineers and IT colleagues in answering any customer’s question Shows eagerness to learn as one progresses in the field and as one is faced with new questions and situations Teamwork Ability to flexibly adjust to help other Help desk Support Engineers in case of inavailability or emergency cases to ensure continuity of providing service Exercise turnover of activities to the next team member on duty Education Bachelor’s or College degree in Computer Science, Computer Engineering, Information Technology and/or related field Experience Has at least one (1) year of experience in Help Desk tasks including but not limited to problem tracking, phone consulting, voicemail consulting among others Exposure in technical set-up, configuration and maintenance of different applications, network environments, software tools an advantage Exposure in dealing and talking with end customers Skills Organized and able to set priorities Strong interpersonal skills and ability to deal effectively in a team environment Ability to grasp system information and technical functions and ability to explain them into layman terms/words for easy understanding of end-customers Strong verbal and written communication skills Ability to organize, prioritize and schedule work assignments Has strong customer service orientation Proficient in computer operations – knowledgeable with MS Office, SQL Database, Windows operating systems French language is needed. Thai language or Portuguese speaking, a plus factor Desirable Traits Honesty and Integrity Professional Resourceful and self‑motivated Persevering and patient Eye for details Sense of urgency Sense of commitment Team orientation Practical and logical Strong communication skills Hard working Willing to work long hours Can work well under pressure and minimal supervision Work Hours and Working Conditions To provide 24x7 services to the company, Global Help Desk will work on different shifts Some days may be heavy while others may be light. Longer hours may be required when a need arises Contact Interested candidates feel free to share your updated resume to #J-18808-Ljbffr

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