Service Desk

6 days ago


Muntinlupa, Philippines TASQ Staffing Solutions Full time

Service Desk - Center of Excellence Assistant Manager (Alabang) Benefits HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities and exposure to multiple accounts Weekends Off Job Description Key Deliverables Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardization Technology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactions Training & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leads Data analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellence Customer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer‑centric culture Other Requirements Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaigns Leadership experience: 4 years minimum handling a team for customer service accounts Educational attainment: college grad any course Amenable to work in shifting schedules. Amenable to work ONSITE - Alabang Able to start ASAP. #J-18808-Ljbffr



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