Service Desk COE Assistant Manager

3 days ago


Muntinlupa, Philippines TASQ Staffing Solutions Full time

Responsibilities: Process Optimization: Identifies inefficiencies, streamlines workflows, and enhances service delivery through standardizationTechnology & Innovation: background in evaluating and integrating new tools like AI, automation, and analytics to improve customer interactionsTraining & Development: Provides coaching, skill-building programs, and knowledge-sharing initiatives for agents / Team leadsData analytics and metric improvement: Monitors performance metrics, ensures adherence to policies, and maintains service excellenceCustomer Experience Enhancement: Analyzes feedback, implements improvements, and fosters a customer-centric culture Requirements: Relevant years of experience: 5 years minimum BPO experience in customer service and technical service desk clients/campaignsLeadership experience: 4 years minimum handling a team for customer service accountsEducational attainment: College graduate any courseAmenable to work in shifting schedules.Amenable to work ONSITE - AlabangAble to start ASAP. Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities and exposure to multiple accountsWeekends Off



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