Quality Assurance Manager
4 weeks ago
Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated Benefits ✨ HMO for Employee and 2 Free Dependents (On Day 1) ✨13th Month Pay ✨Sick Leave ✨Vacation Leave Job Requirements: ✨Bachelor’s degree holder ✨With at least 7-8 years BPO experience is an advantage ✨With at least 6 years’ experience in Quality management is a plus ✨With at least 3 years people management experience ✨Can start as soon as possible Job Responsibilities: ✨ Process Management: Ensure compliance with the established Quality Framework across existing operations and implement it for all new ramp-ups. Identify internal process gaps within client operations and design robust controls to mitigate risks and enhance efficiency. ✨Process Control & Verification: Implement and monitor process verification mechanisms, such as transaction monitoring, to maintain operational accuracy. ✨Establish effective control measures to ensure process stability and consistent performance. ✨Quality Measurement: Define and implement quality measurement methodologies, continuously track results, and drive initiatives to improve overall quality scores. ✨Client Management: Participate in client engagement reviews to present quality-related performance insights. Analyze customer concerns, perform root cause analysis, and implement corrective and preventive actions to strengthen client satisfaction. Recruitment Process (Online/Face to face) ✨Initial Interview ✨Second Interview ✨Final Interview ✨Job Offer
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Quality Assurance Manager
3 weeks ago
Muntinlupa, Philippines J-K Network Services Full timeClient Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years. Position: Quality Assurance Manager Company Industry: BPO Company Location: Alabang, Muntinlupa Postal Code: 1781 Salary Offer: Php80,000-Php100,000 Work Schedule: Shifting Schedule Work Set Up: Onsite BENEFITS: ✨Government Mandated...
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BPO Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...
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BPO Quality Assurance Manager
4 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeTASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and monitor...
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BPO Quality Assurance Manager
1 week ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Manager - Alabang (on-site) TASQ needs a service desk quality manager to work on-site in Alabang.Key Requirements: Bachelor's degree graduate, any field. Professional experience in leadership in the quality department in a shared service or BPO environment. 6+ years in the BPO industry with customer service, and tech backgroundMinimum...
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Call Center Quality Assurance Manager
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance Manager - AlabangSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes...
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Call Center Quality Assurance
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance - Assistant ManagerSchedules: shifting schedules either on midshift or nightshiftKey Responsibilities: Financial assessments and revenue health. Process Management Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client...
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Quality Assurance Manager
2 weeks ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around them.Process Control & Verification: Deploy and Monitor process verification methods (Transaction...
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Call Center Quality Assurance Manager
2 weeks ago
Muntinlupa City, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them.Process Control &...
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Quality Manager
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang, Onsite, Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification: Deploy...
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Quality Manager
7 days ago
Muntinlupa, Philippines TASQ Staffing Solutions Full timeWork Setup: Alabang (Onsite) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health.Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client processes and build robust controls around themProcess Control & Verification:...
