Quality Assurance Manager

2 days ago


Muntinlupa, Philippines J-K Network Services Full time

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Quality Assurance Manager
Company Industry: BPO Company
Location: Alabang, Muntinlupa
Postal Code: 1781
Salary Offer: Php80,000-Php100,000
Work Schedule: Shifting Schedule
Work Set Up: Onsite

BENEFITS:
✨Government Mandated Benefits
✨ HMO for Employee and 2 Free Dependents (On Day 1)
✨13th Month Pay
✨Sick Leave
✨Vacation Leave

Job Requirements:
✨Bachelor’s degree holder
✨With at least 7-8 years BPO experience is an advantage
✨With at least 6 years’ experience in Quality management is a plus
✨With at least 3 years people management experience
✨Can start as soon as possible

Job Responsibilities:
✨ Process Management: Ensure compliance with the established Quality Framework across existing operations and implement it for all new ramp-ups. Identify internal process gaps within client operations and design robust controls to mitigate risks and enhance efficiency.
✨Process Control & Verification: Implement and monitor process verification mechanisms, such as transaction monitoring, to maintain operational accuracy.
✨Establish effective control measures to ensure process stability and consistent performance.
✨Quality Measurement: Define and implement quality measurement methodologies, continuously track results, and drive initiatives to improve overall quality scores.
✨Client Management: Participate in client engagement reviews to present quality-related performance insights. Analyze customer concerns, perform root cause analysis, and implement corrective and preventive actions to strengthen client satisfaction.

Recruitment Process (Online/Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer



  • Muntinlupa, Philippines J-K Network Services Full time

    Overview Client Profile: A leading Indian multinational BPO company that provide services in Information technology and business consulting for over 44 years in the industry. Position: Quality Assurance Associate Industry: BPO Company Location: Alabang, Muntinlupa Schedule: Shifting Schedule Work Set up: Work on site Benefits Government mandated Benefits HMO...


  • Muntinlupa, Philippines ADEC INNOVATIONS HEALTHCARE, INC Full time

    JOB SUMMARY Under the supervision of the Quality and Training Manager/Director of Operations/BU Head, this key position handles the quality team to ensure that standards are upheld, and data are managed efficiently for effective identification of areas of improvement. JOB RESPONSIBILITIES 1. Attend management and client calls to report key information and...


  • Muntinlupa, Philippines TASQ Staffing Solutions Full time

    TASQ needs a quality assurance manager to work on-site in Alabang. Requirements: *Process Management—Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. identify the internal pain areas in client processes and build robust controls around them· *Process Control & Verification—Deploy and...


  • Muntinlupa, Philippines Safari Rent A Car Inc. Full time

    Overview On-site - Muntinlupa 1-3 Yrs Exp Bachelor Full-time Job Description Under the supervision of the Operations Supervisor, the Quality Assurance Auditor is responsible for ensuring the accuracy and integrity of client-facing documents by thoroughly reviewing Excel-based proposals and their source materials for errors or discrepancies that could lead to...

  • Assurance Manager

    6 days ago


    Muntinlupa, Philippines Absa Bank Full time

    Absa Group, Muntinlupa City, National Capital Region, Philippines Assurance Manager Absa Group Muntinlupa City, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and...

  • Assurance Manager

    3 weeks ago


    Muntinlupa, Philippines Absa Group Full time

    Absa Group is seeking an experienced professional to join their team in Muntinlupa City, National Capital Region, Philippines. Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to...


  • Muntinlupa, Philippines ADEC Innovations Full time

    Under the supervision of the Quality Assurance Team Lead, this position is responsible for ensuring the quality of developed applications using available tools. Major job responsibilities include: testing of applications utilizing any number of tools or methods that is appropriate for the application; monitoring the performance of the application; answer bug...


  • Muntinlupa, Philippines TASQ Staffing Solutions Full time

    About the job: Quality Assurance Manager (Alabang) | Onsite Work Setup: Alabang (Onsite) Responsibilities: Process Management: Ensure adherence to the quality framework for the existing scope and deploy the framework for any new ramp-ups. Identify the internal pain areas in client processes and build robust controls around them. Process Control &...


  • Muntinlupa, Philippines WHR Global Consulting Full time

    Position Quality Assurance Specialist (US Healthcare Insurance) Location: Alabang, Muntinlupa City Setup: Onsite Schedule: Rotating Shift Qualifications Bachelor’s degree in any 4-year course Proven experience in Quality Assurance, preferably within the US Insurance or Health Care industry 2 to 3 years of hands-on QA experience is preferred Advanced...

  • Assurance Manager

    7 days ago


    Muntinlupa, Philippines Absa Bank Full time

    Absa Group, Muntinlupa City, National Capital Region, Philippines Assurance Manager Absa Group Muntinlupa City, National Capital Region, Philippines 2 weeks ago Be among the first 25 applicants Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local