Quality Assurance Manager

4 weeks ago

Muntinlupa, Philippines J-K Network Services Full time

Client Profile: This company offers IT, and Business Consulting. They have been in the industry for almost 45 years.

Position: Quality Assurance Manager
Company Industry: BPO Company
Location: Alabang, Muntinlupa
Postal Code: 1781
Salary Offer: Php80,000-Php100,000
Work Schedule: Shifting Schedule
Work Set Up: Onsite

BENEFITS:
✨Government Mandated Benefits
✨ HMO for Employee and 2 Free Dependents (On Day 1)
✨13th Month Pay
✨Sick Leave
✨Vacation Leave

Job Requirements:
✨Bachelor’s degree holder
✨With at least 7-8 years BPO experience is an advantage
✨With at least 6 years’ experience in Quality management is a plus
✨With at least 3 years people management experience
✨Can start as soon as possible

Job Responsibilities:
✨ Process Management: Ensure compliance with the established Quality Framework across existing operations and implement it for all new ramp-ups. Identify internal process gaps within client operations and design robust controls to mitigate risks and enhance efficiency.
✨Process Control & Verification: Implement and monitor process verification mechanisms, such as transaction monitoring, to maintain operational accuracy.
✨Establish effective control measures to ensure process stability and consistent performance.
✨Quality Measurement: Define and implement quality measurement methodologies, continuously track results, and drive initiatives to improve overall quality scores.
✨Client Management: Participate in client engagement reviews to present quality-related performance insights. Analyze customer concerns, perform root cause analysis, and implement corrective and preventive actions to strengthen client satisfaction.

Recruitment Process (Online/Face to face)
✨Initial Interview
✨Second Interview
✨Final Interview
✨Job Offer

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