Remote Healthcare Support Specialist

2 days ago

General Santos, Soccsksargen, Philippines beBeeHealthcare Full time $45,000 - $62,000
New Patient Team Representative Role

This is a remote contractor position where you'll play a vital part in supporting patients at the beginning of their care journey.

The role involves processing new patient referrals, verifying insurance eligibility, and coordinating with patients, providers, and internal teams via phone, chat, and email.

As a New Patient Team Representative, you will be responsible for uploading, tracking, and organizing medical documents in the system. You will also handle faxes, tasks, and provider requests promptly and with precision.

To excel in this role, you should have excellent attention to detail, organization, and time management skills. Proficiency in Microsoft Office (Word & Excel) and comfort with EMR systems are also required.

A strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes is essential. Additionally, professional communication skills and the ability to remain calm under pressure are necessary for success.

About Our Partner

We work with a U.S.-based healthcare partner to provide support services to patients. Our partner's mission is to guide their community toward an active, independent lifestyle.

  • Humble Confidence – Knowing your talents and successes without needing to shout them
  • Integrity – Doing the right thing with sincerity and strong moral principles
  • Exceeding Expectations – Striving for growth, never settling for the status quo
  • Contagious Positivity – Bringing energy and joy to every interaction
  • Extreme Ownership – Taking responsibility without excuses, for yourself and your team
Responsibilities
  1. Process new patient referrals and ensure all documentation is accurate and complete.
  2. Verify insurance eligibility and keep referral logs updated.
  3. Upload, track, and organize medical documents in the system.
  4. Coordinate with patients, providers, and internal teams via phone, chat, and email.
  5. Handle faxes, tasks, and provider requests promptly and with precision.
  6. Keep patients on schedule by ensuring evaluation appointments are set up correctly.
  7. Help maintain smooth team communication through daily updates.
Requirements
  • 2+ years of experience in insurance verification and authorization.
  • Strong knowledge of Medicare, Medicaid, commercial insurance, and referral/authorization processes.
  • Excellent attention to detail, organization, and time management.
  • Proficient with Microsoft Office (Word & Excel) and comfortable with EMR systems.
  • Professional communication skills and the ability to remain calm under pressure.
  • Bonus: Prior physical therapy or healthcare experience.
Benefits
  • Competitive salary commensurate with experience.
  • Opportunities for professional development and growth.
  • Work in a dynamic and supportive team environment.
  • Make a meaningful impact by helping to build and strengthen families.
Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Administrative
  • Industries: Hospitals and Health Care

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