Empower Business Growth as a Customer Support Specialist

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱45,000 - ₱70,000
Business Development Representative

Sustain growth in a rapidly expanding fintech firm by empowering small and medium-sized enterprises with seamless digital payment solutions.

Aim to become a trusted advisor to merchants, elevating user satisfaction and driving business expansion. Foster strong relationships, offering excellent customer service and account management to help businesses maximise their value on the platform.

This is a full-time role with significant opportunities for professional development. If you possess strong communication skills, empathy, and a self-motivated attitude, we would welcome your application.

Key Responsibilities:
  • Develop a deep understanding of the post-sales cycle, from customer engagement to retention and growth.
  • Build lasting relationships and become a trusted payments expert to key stakeholders, collaborating closely with the sales team.
  • Deliver exceptional customer support through various channels, ensuring each client's success in using the platform.
  • Identify areas for improvement in each client's business process and provide tailored solutions based on the company's products and customer success stories.
  • Collaborate with the product and engineering teams to drive innovation and strategy based on customer insights and feedback.
Requirements:
  • At least 2 years of experience in customer-facing roles, preferably with complex technical products.
  • Strong business acumen, with the ability to understand each client's strategy and goals.
  • Excellent communication and interpersonal skills, with a patient and empathetic approach.
  • Ability to navigate ambiguous questions and find solutions by analysing data.
  • Self-motivation and resourcefulness, with a willingness to work flexible hours and adapt to a remote environment.
Why Choose Us:
  • Motivated, intelligent, and ambitious team members
  • Opportunities for learning and career advancement
  • Flexible remote working arrangement
  • Local medical reimbursement plan
  • 21 days annual paid leave
  • Unlimited medical leave

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