Housekeeping Operations Manager
1 month ago
Filinvest Group is seeking an experienced Housekeeping Operations Manager to oversee the cleanliness, maintenance, and presentation of our guest rooms, public areas, and back-of-house spaces at Grafik Pine House Baguio.
About this RoleThis key position is responsible for ensuring that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for our guests. As a leader, you will manage staff, budgets, and inventory, while ensuring compliance with health and safety regulations and fostering a positive work environment.
Key Responsibilities- Operational Management:
- Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.
- Monitor compliance with cleanliness and sanitation standards in line with industry requirements.
- Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.
- Team Leadership:
- Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.
- Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
- Foster a collaborative and motivating work environment to promote team morale.
- Budget and Inventory Management:
- Develop and manage the housekeeping budget, ensuring cost-effective operations.
- Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.
- Implement and monitor energy- and resource-saving initiatives within the department.
- Guest Experience Enhancement:
- Address and resolve guest complaints related to housekeeping services promptly and professionally.
- Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.
- Collaborate with other departments to enhance guest satisfaction and experience.
- Compliance and Safety:
- Ensure adherence to safety protocols, including proper handling of cleaning chemicals and equipment.
- Maintain compliance with local and national health, safety, and environmental regulations.
- Lead departmental training on safety and emergency response procedures.
We are offering a competitive salary range of PHP 120,000 - 180,000 per annum, depending on experience, to successful candidates.
Requirements- Bachelor's degree in Hospitality Management or a related field is preferred.
- Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.
- Strong knowledge of housekeeping operations, inventory management, and cleaning techniques.
- Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.
- Detail-oriented with a strong commitment to maintaining high cleanliness and service standards.
- Proficiency in budgeting, scheduling, and operational planning.
- Flexibility to work on weekends, holidays, and varying shifts as needed.
- Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.
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