Luxury Housekeeping Director

5 hours ago

Baguio City, Cordillera, Philippines Filinvest Group Full time
Job Description

Filinvest Hotel: Grafik Pine House Baguio

About the Role

The Luxury Housekeeping Director is responsible for overseeing the overall cleanliness, maintenance, and presentation of Grafik Pine House Baguio guest rooms, public areas, and back-of-house spaces. This role ensures that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for guests.

This position involves managing staff, ensuring compliance with health and safety regulations, and fostering a positive work environment.

Key ResponsibilitiesOperational Management
  • Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.
  • Monitor compliance with cleanliness and sanitation standards in line with industry requirements.
  • Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.
Team Leadership
  • Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.
  • Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
  • Foster a collaborative and motivating work environment to promote team morale.
Budget and Inventory Management
  • Develop and manage the housekeeping budget, ensuring cost-effective operations.
  • Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.
  • Implement and monitor energy- and resource-saving initiatives within the department.
Guest Experience Enhancement
  • Address and resolve guest complaints related to housekeeping services promptly and professionally.
  • Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.
  • Collaborate with other departments to enhance guest satisfaction and experience.
Qualifications

To be successful as a Luxury Housekeeping Director, you will need:

  • Bachelors degree in Hospitality Management or a related field is preferred.
  • Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.
  • Strong knowledge of housekeeping operations, inventory management, and cleaning techniques.
  • Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.
  • Detail-oriented with a strong commitment to maintaining high cleanliness and service standards.
  • Proficiency in budgeting, scheduling, and operational planning.
  • Flexibility to work on weekends, holidays, and varying shifts as needed.
  • Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.

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