Luxury Hotel Operations Manager
3 days ago
Job Title: Luxury Hotel Operations Manager
About Us: Filinvest Group is a leading hospitality company with a commitment to excellence in customer service and satisfaction.
Estimated Salary: $80,000 - $110,000 per annum, depending on experience.
Company Overview: As a Luxury Hotel Operations Manager at Filinvest Group, you will be responsible for overseeing the overall cleanliness, maintenance, and presentation of Grafik Pine House Baguio guest rooms, public areas, and back-of-house spaces. This role ensures that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for guests.
Key Responsibilities:
- Operational Management:
- Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.
- Monitor compliance with cleanliness and sanitation standards in line with Chroma Hospitality and industry requirements.
- Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.
- Team Leadership:
- Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.
- Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
- Foster a collaborative and motivating work environment to promote team morale.
- Budget and Inventory Management:
- Develop and manage the housekeeping budget, ensuring cost-effective operations.
- Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.
- Implement and monitor energy- and resource-saving initiatives within the department.
- Guest Experience Enhancement:
- Address and resolve guest complaints related to housekeeping services promptly and professionally.
- Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.
- Collaborate with other departments to enhance guest satisfaction and experience.
- Compliance and Safety:
- Ensure adherence to safety protocols, including proper handling of cleaning chemicals and equipment.
- Maintain compliance with local and national health, safety, and environmental regulations.
- Lead departmental training on safety and emergency response procedures.
Requirements:
- Qualifications: Bachelor's degree in Hospitality Management or a related field is preferred.
- Experience: Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.
- Skills: Strong knowledge of housekeeping operations, inventory management, and cleaning techniques. Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.
- Education: Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.
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