Luxury Hotel Operations Manager

3 days ago


Baguio City, Cordillera, Philippines Filinvest Group Full time

Job Title: Luxury Hotel Operations Manager

About Us: Filinvest Group is a leading hospitality company with a commitment to excellence in customer service and satisfaction.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience.

Company Overview: As a Luxury Hotel Operations Manager at Filinvest Group, you will be responsible for overseeing the overall cleanliness, maintenance, and presentation of Grafik Pine House Baguio guest rooms, public areas, and back-of-house spaces. This role ensures that housekeeping operations are efficient, meet the highest standards of cleanliness, and create a welcoming atmosphere for guests.

Key Responsibilities:

  • Operational Management:
    • Oversee daily housekeeping operations, including cleaning schedules for guest rooms, public areas, and back-of-house spaces.
    • Monitor compliance with cleanliness and sanitation standards in line with Chroma Hospitality and industry requirements.
    • Ensure timely room turnover and coordinate with the Front Office to meet guest needs and occupancy requirements.
  • Team Leadership:
    • Recruit, train, and supervise housekeeping staff, ensuring a high level of performance and professionalism.
    • Conduct regular performance evaluations and provide coaching, feedback, and development opportunities.
    • Foster a collaborative and motivating work environment to promote team morale.
  • Budget and Inventory Management:
    • Develop and manage the housekeeping budget, ensuring cost-effective operations.
    • Monitor inventory levels of cleaning supplies, linens, and equipment, and coordinate procurement to maintain adequate stock.
    • Implement and monitor energy- and resource-saving initiatives within the department.
  • Guest Experience Enhancement:
    • Address and resolve guest complaints related to housekeeping services promptly and professionally.
    • Conduct regular inspections to ensure guest rooms and hotel areas meet cleanliness and quality standards.
    • Collaborate with other departments to enhance guest satisfaction and experience.
  • Compliance and Safety:
    • Ensure adherence to safety protocols, including proper handling of cleaning chemicals and equipment.
    • Maintain compliance with local and national health, safety, and environmental regulations.
    • Lead departmental training on safety and emergency response procedures.

Requirements:

  • Qualifications: Bachelor's degree in Hospitality Management or a related field is preferred.
  • Experience: Minimum of 5 years of experience in a housekeeping leadership role, preferably in a luxury or upscale hotel environment.
  • Skills: Strong knowledge of housekeeping operations, inventory management, and cleaning techniques. Proven ability to lead and manage teams effectively, with excellent interpersonal and communication skills.
  • Education: Familiarity with Property Management Systems (PMS) and housekeeping management software is an advantage.


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