Customer Service and Reservation Operations Specialist

7 days ago


Baguio City, Cordillera, Philippines Neksjob Full time

We are seeking a detail-oriented Customer Service and Reservation Operations Specialist to join Neksjob. This role involves managing reservations, ensuring exceptional customer service, and optimizing occupancy rates.

Key Responsibilities
  • Reservation Management: Process and manage reservations through various channels (phone, email, online platforms) while ensuring accurate entry of guest information and preferences.
  • Customer Service: Provide excellent customer service by responding to inquiries, addressing concerns, and offering information about lodging options, amenities, and local attractions.
  • Booking Optimization: Monitor occupancy rates and assist in maximizing bookings through effective yield management and promotional strategies.
  • System Maintenance: Maintain and update reservation systems to ensure accuracy and efficiency in tracking bookings, cancellations, and modifications.
  • Collaboration: Work closely with housekeeping, front desk, and sales teams to ensure that guest needs are met and that rooms are ready for arrivals.
  • Guest Communication: Send confirmation emails, pre-arrival information, and follow-up messages to enhance the guest experience.
  • Reporting: Generate reports on occupancy, revenue, and booking trends to assist management in strategic planning.
Requirements
  • High School Diploma: Required; a degree in Hospitality Management or a related field is a plus.
  • Previous Experience: Previous experience in reservations, customer service, or hospitality is preferred.
  • Proficiency: Proficiency in reservation software and Microsoft Office Suite.
  • Skills: Strong organizational skills and attention to detail; excellent communication and interpersonal skills.
About Neksjob

Neksjob offers a competitive salary range of $45,000 - $60,000 per year based on experience. The selected candidate will be responsible for providing top-notch customer service and supporting the growth of our business. If you have what it takes to succeed in this dynamic role, we encourage you to apply.



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