Customer Service and Reservation Operations Specialist
7 days ago
We are seeking a detail-oriented Customer Service and Reservation Operations Specialist to join Neksjob. This role involves managing reservations, ensuring exceptional customer service, and optimizing occupancy rates.
Key Responsibilities- Reservation Management: Process and manage reservations through various channels (phone, email, online platforms) while ensuring accurate entry of guest information and preferences.
- Customer Service: Provide excellent customer service by responding to inquiries, addressing concerns, and offering information about lodging options, amenities, and local attractions.
- Booking Optimization: Monitor occupancy rates and assist in maximizing bookings through effective yield management and promotional strategies.
- System Maintenance: Maintain and update reservation systems to ensure accuracy and efficiency in tracking bookings, cancellations, and modifications.
- Collaboration: Work closely with housekeeping, front desk, and sales teams to ensure that guest needs are met and that rooms are ready for arrivals.
- Guest Communication: Send confirmation emails, pre-arrival information, and follow-up messages to enhance the guest experience.
- Reporting: Generate reports on occupancy, revenue, and booking trends to assist management in strategic planning.
- High School Diploma: Required; a degree in Hospitality Management or a related field is a plus.
- Previous Experience: Previous experience in reservations, customer service, or hospitality is preferred.
- Proficiency: Proficiency in reservation software and Microsoft Office Suite.
- Skills: Strong organizational skills and attention to detail; excellent communication and interpersonal skills.
Neksjob offers a competitive salary range of $45,000 - $60,000 per year based on experience. The selected candidate will be responsible for providing top-notch customer service and supporting the growth of our business. If you have what it takes to succeed in this dynamic role, we encourage you to apply.
-
Customer Service Hospitality Specialist
1 day ago
Baguio City, Cordillera, Philippines NeksJob Philippines Full timeJob Description:A Customer Service Hospitality Specialist is a hospitality professional who provides exceptional customer service and contributes to a positive guest experience.Key Responsibilities:Assist guests with booking accommodations, such as hotel rooms, vacation rentals, or event spaces.Handle reservations, check-ins, and check-outs ensuring a smooth...
-
Lodging Operations Specialist
1 month ago
Baguio City, Cordillera, Philippines Neksjob Full timeJob Description:We are seeking an Accommodation Booking Coordinator to support our team at Neksjob. As a key member of our hospitality team, you will be responsible for managing reservations, ensuring exceptional customer service, and optimizing occupancy rates.Key Responsibilities:Process and manage reservations through various channels (online platforms,...
-
Customer Service Representative
1 month ago
Baguio City, Cordillera, Philippines Neksjob Full timeRole Overview:A key member of Neksjob's service team, the Reservation/Lodging Agent plays a vital role in ensuring guests have a memorable experience with our hospitality services.Key Responsibilities:Handle reservations, check-ins, and check-outs efficiently and effectively.Provide exceptional customer service and address any inquiries or concerns...
-
Senior Lodging Operations Manager
3 weeks ago
Baguio City, Cordillera, Philippines Neksjob Full timeJob Title: Senior Lodging Operations ManagerNeksjob is seeking a detail-oriented and customer-focused Senior Lodging Operations Manager to oversee the management of reservations, ensure exceptional customer service, and optimize occupancy rates. The ideal candidate will have excellent organizational skills, attention to detail, and strong communication...
-
Expert Customer Support Specialist
1 week ago
Baguio City, Cordillera, Philippines Neksjob Full timeNeksjob seeks a skilled and empathetic Expert Customer Support Specialist to join our team. In this rewarding role, you will be the face of our organization, providing exceptional service to our valued customers.We are looking for an individual with excellent communication skills, a patient demeanor, and a passion for problem-solving. If you have experience...
-
Baguio City, Cordillera, Philippines Neksjob Full timeNeksjob seeks Customer Service Representative for Hospitality Industry.About NeksjobAt Neksjob, we pride ourselves on providing exceptional customer service and experiences for our guests.Job Description:We are looking for a skilled Customer Service Representative to join our team. As a Reservation/Lodging Agent, you will be responsible for assisting guests...
-
Customer Service Operations Coordinator
7 days ago
Baguio City, Cordillera, Philippines Neksjob Full timeAbout NeksjobNeksjob is a dynamic and rapidly growing organization dedicated to delivering exceptional customer experiences. Our team of professionals is passionate about making a positive impact on the lives of our customers.Job SummaryWe are seeking a highly skilled and motivated Customer Service Operations Coordinator to join our Contact Processing Center...
-
Customer Service Liaison Specialist
7 days ago
Baguio City, Cordillera, Philippines Neksjob Full timeAt Neksjob, we are committed to delivering exceptional customer service. Our team is seeking a highly skilled and dedicated individual to join us as a Customer Service Liaison Specialist.Job DescriptionAs a Customer Service Liaison Specialist, you will be responsible for managing customer inquiries and requests in a timely and effective manner. Your primary...
-
Be a Customer Support Specialist
1 month ago
Baguio City, Cordillera, Philippines Neksjob Full timeAbout the JobDuties and Responsibilities:We are seeking a highly skilled and customer-focused BPO Agent to join our team at Neksjob. As a BPO Agent, you will be responsible for responding to customer inquiries, resolving issues, and providing excellent customer service.Requirements:At least a High School Graduate (old curriculum) or Senior High School...
-
Logistics Operations Specialist
3 weeks ago
Baguio City, Cordillera, Philippines Neksjob Full timeJob OverviewWe are seeking a highly skilled Logistics Operations Specialist to join our team at Neksjob. This role plays a vital part in supporting the company's growth strategy within the starch derivatives business, handling customer service and logistics operations in the Philippines.
-
Be a Customer Service Champion at Neksjob
7 days ago
Baguio City, Cordillera, Philippines Neksjob Full timeAbout NeksjobNeksjob is a dynamic company that offers exciting opportunities for individuals to grow their careers. We are committed to providing excellent service to our customers and strive to be the best in the industry.Job OverviewWe are currently seeking highly motivated and experienced customer service representatives to join our team. As a customer...
-
Be an Experienced Customer Service Professional
2 weeks ago
Baguio City, Cordillera, Philippines Neksjob Full timeWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Neksjob. About the RoleAs a Call Center Agent, you will be responsible for responding to incoming calls from customers, addressing their queries and concerns, troubleshooting problems, and providing information about our products or services.What We're Looking...
-
Customer Service Specialist
1 month ago
Baguio City, Cordillera, Philippines Aureus Manpower & Consultancy Corp. Full timeAt Aureus Manpower & Consultancy Corp., our Client Service Specialist will be trained on the technical aspects of the visa process and procedures, focusing on Customer Service and Social Media marketing. This role is ideal for individuals who can effectively communicate with prospective applicants and their families, guiding them through the process of...
-
Baguio City, Cordillera, Philippines Work Services Full timeAbout the Role: As a Customer Support Specialist at Work Services, you will be responsible for providing exceptional support to our clients in the financial sector. If you are passionate about delivering top-notch customer service and working in a dynamic environment, this role may be perfect for you.
-
Customer Service Operations Specialist
3 weeks ago
Baguio City, Cordillera, Philippines Neksjob Full timeAbout NeksjobWe are a dynamic organization seeking an exceptional Customer Service Executive to take on a vital role in our team. As a key member, you will be responsible for delivering top-notch customer service, ensuring that every interaction is seamless and satisfying.Key Responsibilities:Handle customer inquiries with empathy and professionalism.Process...
-
Operations Team Member
3 weeks ago
Baguio City, Cordillera, Philippines TOPSERVE SERVICE SOLUTION Full timeAt TOPSERVE SERVICE SOLUTION, we are currently seeking an Operations Team Member to join our team.About the RoleThis is a dynamic role that requires someone who is flexible and willing to work in a fast-paced environment. The successful candidate will be responsible for providing exceptional customer service, working collaboratively with our team, and...
-
Customer Service Representative
4 weeks ago
Baguio City, Cordillera, Philippines Neksjob Full timeAbout NeksjobNeksjob is a dynamic organization seeking skilled Customer Service Specialists to join our team. In this role, you will play a vital part in ensuring the highest level of customer satisfaction by responding promptly and effectively to their inquiries.**Job Description**We are looking for a detail-oriented individual with excellent communication...
-
Customer Service and Security Specialist
3 weeks ago
Baguio City, Cordillera, Philippines Gratitude Philippines Full timeWe are seeking a highly skilled Customer Service and Security Specialist to join our team at Gratitude Philippines in Baguio. This role involves providing top-notch customer service while ensuring the security of our clients' homes, financial services, and pest control needs.Key Responsibilities:Work on-site with our clients to understand their needs and...
-
Customer Service Financial Account Manager
3 weeks ago
Baguio City, Cordillera, Philippines TalentSync Training and Developement Full timeAbout TalentSync Training and DevelopmentWe are a leading provider of customer service solutions, dedicated to delivering exceptional experiences to our clients. Our team is passionate about providing top-notch support, and we're looking for talented individuals to join us.Job DescriptionFinancial Customer Service RepresentativeWe're seeking a highly skilled...
-
Customer Service Representative
2 months ago
Baguio City, Cordillera, Philippines Valeros Business Company Full timeJob Title: Contact Center Support SpecialistAbout the Role:We are seeking a highly skilled and motivated Contact Center Support Specialist to join our team at Valeros Business Company. As a Contact Center Support Specialist, you will be responsible for providing exceptional customer service to our clients through various communication channels.Key...