Global Technical Support Professional

2 days ago

Caloocan City, National Capital Region, Philippines beBeeCustomerSupport Full time ₱12,000 - ₱18,000

Unlock Your Potential as a Support Expert

We are seeking an experienced and skilled Technical Support Specialist to join our team. In this role, you will be the primary point of contact for customer queries via various communication channels.

Responsibilities include:

  • Resolve Customer Issues

    - Diagnose and fix technical problems, ensuring seamless hand-offs for complex cases.

    - Implement changes based on customer feedback.

    - Revise and update support materials to reflect current processes and solutions.

  • Manage Tickets

    - Log, track, and resolve customer tickets promptly.

    - Follow through on each ticket until the issue is fully resolved.

  • Collaborate with Teams

    - Work with technical teams to manage escalations and ensure effective resolution.

Required Skills and Qualifications:

  • Technical Expertise

    - Proficiency in troubleshooting and problem-solving.

    - Strong understanding of software development and IT systems.

  • Communication Skills

    - Excellent written and verbal communication skills.

    - Ability to communicate complex technical information to non-technical stakeholders.

  • Organizational Abilities

    - Strong organizational skills, with ability to prioritize tasks and manage multiple projects simultaneously.

Benefits:

  • Remote Work Opportunities

  • Professional Development

    - Opportunities for growth and professional development.

  • Collaborative Team Environment

    - Work in a collaborative team environment with experienced professionals.

What We Offer:

  • Job Security

    - Stable employment opportunities.

  • Competitive Compensation

    - Competitive salary and benefits package.

Why Join Our Team?

As a valued member of our team, you will have the opportunity to work on challenging projects, develop your skills, and contribute to the success of our organization.

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